At a Glance
- Tasks: Build and nurture customer relationships to drive business growth and retention.
- Company: Join Toyota Finance Australia, a leader in the automotive finance industry.
- Benefits: Enjoy flexible hours, career development, wellness facilities, and paid volunteer days.
- Other info: Be part of a diverse and inclusive workplace that values your contributions.
- Why this job: Make a real impact by helping customers thrive within the Toyota ecosystem.
- Qualifications: Experience in fleet management or finance, with strong communication skills.
What you\'ll contribute
Toyota Finance Australia (TFA) is looking for a driven and customer-focused Relationship Account Manager to join our Toyota Fleet Management team.
In this role, you\'ll build, nurture and grow strategic customer relationships, helping drive business growth, customer retention and long-term profitability.
You\'ll develop a deep understanding of your customers\' businesses and create innovative Customer Value Plans that deliver meaningful outcomes for both our customers and Toyota Fleet Management.
This is an exciting opportunity to work with a well-established portfolio while contributing to the continued growth of the Toyota ecosystem and value chain.
This role is based at Altona North and is a permanent full-time role.
- How you\'ll make an impact
- Managing and growing an assigned portfolio of customers, identifying opportunities to increase penetration across the Toyota family and value chain.
- Driving customer retention, business expansion and upsell opportunities across fleet management and mobility solutions, including KINTO.
- Achieving sales and performance targets across settlements, margins, fee income and other key business measures.
- Developing and maintaining strategic Customer Value Plans to identify growth opportunities and strengthen customer partnerships.
- Analysing fleet portfolio data to deliver tailored recommendations and customised solutions that meet customer needs.
- Building and maintaining strong relationships with key stakeholders, including customers, dealers, suppliers and One Toyota partners.
- Conducting engaging customer meetings, business reviews and presentations that add value and support long-term partnerships.
- Proactively managing portfolio risk and ensuring compliance across areas such as credit, arrears, residual values and acceptable goods requirements.
- Your attributes
- Experience or knowledge within the fleet management, finance and/or automotive industry.
- Exceptional communication and stakeholder engagement skills, with the ability to build credibility and influence at all levels.
- Strong presentation and facilitation skills, with confidence leading customer meetings and business reviews.
- A consultative and commercially minded approach, backed by curiosity and strong questioning skills to uncover customer needs and identify opportunities.
- Excellent organisation and time management skills, with the ability to balance competing priorities and work autonomously.
- A proactive, self-motivated mindset and a passion for building lasting customer relationships.
Applications close 25th August 2026. For any queries- please reach out to Shaista Khan, Talent Acquisition Partner Life at Toyota & What we offer you
What we offer you
- Flexible hours and workspaces
- Career Development
- 26 weeks paid primary carers leave & 8 weeks paid parental leave for secondary carers
- Wellness facilities & Employee Assistance Program (private coaching available to you and your family)
- Paid volunteer days to support your community / Employee Community Grants Fund
- Employee Car Benefit Scheme
- Building a great place to work
- You're welcome to find out more by visiting our careers page: https://tfacareers. com. au/
We are an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
We are happy to adjust the recruitment process for your accessibility requirements.
Please contact us and let us know your preferred type of communication and we will be in touch as soon as possible to discuss your requirements.
Toyota is an endorsed employer for all women.
Come with us and help create the future
Relationship Manager employer: Toyota Finance Australia Ltd
Toyota Finance Australia is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee growth and development. With flexible working arrangements, comprehensive benefits including generous parental leave, and a commitment to community engagement, TFA empowers its employees to thrive both personally and professionally. Join us in Scoresby, VIC, where your contributions will help shape a sustainable future while being part of a team that values diversity and innovation.
Contact Details:
Toyota Finance Australia Ltd Recruitment Team
