At a Glance
- Tasks: Support events and functions at Townsville's premier venues, ensuring everything runs smoothly.
- Company: Join Townsville City Council, the largest local government in Northern Australia.
- Benefits: Flexible shifts, long service leave, fitness discounts, and professional development opportunities.
- Other info: Diverse and inclusive workplace with growth opportunities and a supportive team environment.
- Why this job: Be part of a vibrant team creating memorable experiences for the community.
- Qualifications: Strong customer service skills and a willingness to learn; event experience is a plus.
Working with Children Blue Card required.
C Class Drivers Licence.
Flexible rostered shifts across weekdays, evenings and weekends.
Work across some of Townsville's premier venues and events.
About the Role
Townsville City Council is seeking enthusiastic and reliable Casual Venue Support Staff to join our Venues Team. This is a varied and hands-on role supporting the delivery of events, functions, community activities, performances, meetings, conferences and sporting events across Council venues.
Your responsibilities may include:
- Event and function setup and pack down (bump-in and bump-out)
- Venue presentation and operational support
- Supervising venue bookings and hirer access
- Monitoring events and responding to operational issues
- Assisting clients, performers, contractors and members of the public
- Providing high-quality customer service and resolving enquiries
- Supporting the safe and efficient operation of Council venues
This is a fantastic opportunity to be part of the team that helps deliver events and experiences across Council's venues and community spaces.
About You
We're looking for people who enjoy working with others, take pride in delivering great customer experiences, and can think on their feet. The ideal applicant will demonstrate:
- Strong customer service skills and a friendly, professional approach
- Excellent attention to detail and the ability to take initiative
- Good judgement and problem-solving skills
- Confidence communicating with a wide range of people
- The ability to work independently and as part of a team
- Reliability, punctuality and a strong work ethic
- The physical capability to undertake manual tasks and event setup work
- Flexibility to work a variety of rostered shifts, including early mornings, evenings and weekends
Experience in events, venues, hospitality, community facilities, functions, customer service or recreational facilities will be highly regarded, however we welcome applicants from diverse backgrounds who are keen to learn.
What We Offer
- Long Service Leave available pro rata after seven years
- Salary Sacrifice opportunities
- Learning and Development opportunities
- Fitness Passport program offering discounted membership to selected gym, pool, and yoga facilities
- Employee Loyalty Program offering discounts at selected local businesses
- Employee Assistance Program
We are committed to creating a safe and inclusive workplace where diverse styles, backgrounds, experiences, and perspectives are valued, encouraged, and respected. People from diverse backgrounds are encouraged to apply!
All successful candidates are required to undergo drug and alcohol testing as part of the recruitment process. Please be aware Townsville City Council has a 'zero tolerance' policy to drugs and alcohol in the workplace.
Venue Support Staff employer: Townsville City Council
Townsville City Council is an exceptional employer, offering a supportive work culture that prioritises work-life balance and community impact. With generous benefits such as 5 weeks annual leave, extensive professional development opportunities, and a commitment to inclusivity, employees can thrive both personally and professionally while contributing to vital infrastructure projects in the vibrant Townsville area.
