To provide high-quality chairside support to clinicians and deliver warm, efficient front-desk service, ensuring every patient has a safe, positive experience from first call to follow-up.
Key responsibilities
- Provide four-handed chairside assistance across general, orthodontic and periodontal procedures
- Prepare and turn over surgeries; set up instruments, materials and trays
- Reprocess instruments in line with AS 5369:2023 and ADA Infection Prevention and Control Guidelines; maintain steriliser logs and batch tracking
- Take and record radiographs where licensed; assist with scans, impressions and photos
- Maintain accurate clinical notes and charting as directed
- Monitor stock levels and expiry dates; assist with ordering and stock audits
- Support perio surgery set-up and ortho appointments (bonding, adjustments, debonds)
- Greet patients and manage the reception area professionally
- Manage appointment book to maximise productivity and minimise gaps
- Answer calls, emails and SMS enquiries promptly
About you
- Certificate III in Dental Assisting (or willingness to complete as trainee)
- Sound knowledge of infection control procedures
- Excellent communication and customer service skills
- Strong organisation and multitasking ability
- Current Working with Children Check, National Police Check, and vaccinations per Victorian health requirements (incl. Hepatitis B)
- Current First Aid / CPR
- Certificate IV in Dental Assisting (Radiography / Dental Practice Administration) – desirable
- Experience with Dolphin, Dental4Windows, Core Practice or similar software – desirable
- HICAPS and health fund knowledge – desirable
About us
Tower Dental is a busy multidisciplinary practice in Deepdene, VIC offering general dentistry, orthodontics and periodontics.
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Dental Nurse/Receptionist in Melbourne employer: Tower Dental
Tower Dental Clinic is an exceptional employer, offering a supportive and friendly team environment where you can thrive as a Dentist. With over 20 years of trusted service in the Balwyn community, we provide our staff with opportunities for long-term growth and stability, ensuring that you can build meaningful relationships with patients in a welcoming atmosphere.
