Retail Supervisor

Qualifications & experience

• Certificate III in Business or higher degree
• Tasks & responsibilities
• Greet and serve customers as the highest priority, ensuring a consistently positive customer experience.
• Supervise, coordinate, and support the daily activities of the sales team, ensuring adherence to store procedures and standards.
• Provide information, advice, and assistance to customers, and deliver training and coaching to staff to enhance their sales performance and customer service skills.
• Manage and fulfil customer orders and requests, including preparing quotes and processing purchase orders.
• Oversee the receiving, preparation, and display of goods within the store and external display areas.
• Develop comprehensive product knowledge across all stock categories.
• Coordinate visual merchandising, including window displays, store layout, and product presentation.
• Supervise or perform pre-packing, packing, weighing, assembling, pricing, and preparation of goods for sale.
• Ensure correct product presentation, including shelf filling, replenishment, and other display methods.
• Process customer payments by all accepted methods.
• Record sales and credits using POS software.
• Supervise the receiving, unpacking, invoice checking, and allocation of stock, ensuring accuracy and proper handling.
• Oversee the wrapping, packing, and dispatch of goods.
• Implement and monitor loss prevention practices to protect company assets.
• Maintain store cleanliness and ensure a neat, organised environment.
• Participate in and supervise stocktaking activities.
• Carry out basic clerical tasks, including handling telephone calls, emails, and document filing using established systems.
• Provide supervision and training to junior staff and Level 1/2 retail assistants.
• Respond to and process customer enquiries, quotes, and orders in a timely, professional, and respectful manner.
• Perform store opening and closing procedures, including security tasks and cash handling security.
• Work collaboratively with all staff, fostering a positive and cooperative team environment.
• Demonstrate initiative by completing tasks as they arise, without waiting for direction.
• Act at all times in the best interests of the business.
• Exercise discretion and take responsibility for one’s own work, consistent with the level of autonomy required for the role

Our ideal candidate will be self-motivated, a team player and willing to provide support in all facets of the role.

About us

Totally Workwear Mount Isa is a leading retailer of high-quality workwear and protective equipment.

With a focus on providing exceptional customer service and top-of-the-line products, we have established ourselves as a trusted brand in the Isa.

We are a family owned and operated business.

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