Operational Dispatch and Administration Support
Total Ventilation and Hygiene Services – Mulgrave VIC
The emergency job dispatch and administrationsupport role provides direct support to the National Operations Team (Australia wide).
Part-time 6-month Fixed Term Position:Night Shift Position - 33 Hour Week Friday 10pm- 7.00am Saturday and Sunday 7pm-7am
The primary responsibility of the role is to manage service calls generated by TVH customers by:
Emergency Works Dispatch - Receive, respond and raise service requests via phone, email and internal database
Dispatch Operational Staff Members - includingsafety tracking within KPI targets
Creating work orders and jobs for emergency and corrective works
Creating subcontractor purchase orders - engaging and dispatching subcontractor support when internal staff are not available
The secondary part of the role:
Updating and validating internal data
Assisting with the setup of new contracts for state based delivery teams
Undertake random quality checks on internal job completion reports
Updating internal on call rosters
Reviewing and following up internal staff and subcontractor compliance requirements - e.g. training requirements
Ensure all jobs performed are Compliant with Industry and security standards
Proactively work in a team to manage multiple priorities at once
The role requires excellent oral and written communication skills.You will be a positive and proactive team member with a can do attitude.You will be required to have impeccable time management skills andexperience dealing with customers/operational team members.
You must be able to work unsupervised, while having exceptional attention to detail.
Experience working with Microsoft Word and Microsoft Excel essential. Previous experience working with Microsoft Dynamics 365 would be ideal, but is not mandatory.
Depending on previous experience there may be flexibility in tasks to suit the applicant in regards to the secondary part of the role.
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Operational Dispatch and Administration Support employer: Total Ventilation and Hygiene Services
Total Ventilation and Hygiene Services (TVH) is an exceptional employer in Newcastle, offering a supportive work culture that prioritises employee growth and development. With a focus on quality service and teamwork, technicians enjoy the benefits of a fully maintained vehicle and comprehensive tools, ensuring they can perform their roles effectively while being part of a dedicated team committed to excellence in HVAC and refrigeration.
Contact Details:
Total Ventilation and Hygiene Services Recruitment Team
