Total Ventilation and Hygiene Services – Mulgrave VIC
TVH is a proudly 100% Australian-owned company delivering a comprehensive range of technical building services across multiple industries. Our expertise spans HVAC-R systems, HVAC hygiene, fire services, electrical, hydraulic (commercial plumbing), general maintenance, and grounds maintenance.
We are seeking a detail-oriented and organised Invoice Administrator to support our National Account Manager and state teams. This role is critical in ensuring the smooth processing of work orders and invoices while delivering high-quality service to our national account customers.
About the Role
In this role, you will provide administrative and clerical support to ensure service delivery meets contractual service level agreements (SLAs) and supports TVH's overall business objectives.
Key Responsibilities
Work Orders & Invoicing
- Process and administer reactive, preventive, and corrective work orders
- Review work orders that are ready for invoicing
- Prepare and process a high voume of invoices for completed jobs
- Upload invoices and documentation into customer portals
- Resolve invoicing discrepancies and disputes efficiently
- Maintain accurate and up-to-date records of work order status
- Provide regular updates to internal stakeholders
Customer Portal Management
- Coordinate job closeout procedures within customer portals
- Upload service reports and required documentation
- Liaise with state teams to ensure timely closure of open jobs
General Administration
- Assist in preparing reports on performance metrics
- Respond to internal and external queries in a professional manner
- Provide general administrative support to the wider team
About You
- Previous experience in invoicing, accounts administration, or similar role
- Strong attention to detail and accuracy
- Ability to manage multiple tasks and meet deadlines
- Experience working with customer portals or job management systems (preferred)
- Excellent communication and problem-solving skills
- Proficient in Microsoft Office, particularly Excel
Why Join TVH?
- Join a stable, growing Australian-owned business
- Supportive team environment
- Opportunity to work with national clients across multiple industries
- Ongoing development and career growth opportunities
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Invoice Administrator in Monash employer: Total Ventilation and Hygiene Services
Total Ventilation and Hygiene Services (TVH) is an exceptional employer in Newcastle, offering a supportive work culture that prioritises employee growth and development. With a focus on quality service and teamwork, technicians enjoy the benefits of a fully maintained vehicle and comprehensive tools, ensuring they can perform their roles effectively while being part of a dedicated team committed to excellence in HVAC and refrigeration.
Contact Details:
Total Ventilation and Hygiene Services Recruitment Team
