At a Glance
- Tasks: Manage customer accounts, follow up on overdue payments, and resolve invoice queries.
- Company: Join TVH, a leading Australian technical services provider with a collaborative vibe.
- Benefits: Competitive salary, supportive team environment, and opportunities for professional growth.
- Other info: Dynamic role with a focus on teamwork and problem-solving.
- Why this job: Make a real impact by keeping accounts on track and building customer relationships.
- Qualifications: 3+ years in Collections or Accounts Receivable, strong Excel skills, and attention to detail.
The predicted salary is between 45000 - 55000 $ per year.
Got an eye for detail, a knack for Excel and the confidence to pick up the phone? We’re looking for a Collections Officer who knows how to keep accounts on track.
TVH is looking for an experienced Collections Officer to join our Finance team in Melbourne. Working as part of a small, collaborative team, you’ll take ownership of a portfolio of customer accounts. This is a hands‑on role where accuracy matters — from allocating payments and reconciling accounts to following up overdue debt and resolving invoice queries. You’ll be trusted to manage your workload independently, while working closely with the team to deliver accurate and timely outcomes.
What you’ll be doing:
- Following up outstanding and overdue accounts by phone and email
- Building professional relationships with customer Accounts Payable teams
- Allocating customer payments, receipts and credits accurately
- Reconciling customer accounts and investigating discrepancies
- Resolving invoice and payment queries
- Preparing and issuing customer statements
- Maintaining accurate and up‑to‑date customer records
- Monitoring debtor balances and escalating risks when required
- Working with internal teams to resolve issues and keep accounts moving
- Using Excel to manage, analyse and reconcile financial information
- Identifying opportunities to improve processes and ways of working
What you’ll bring:
- 3+ years’ experience in Accounts Receivable, Collections or Credit Control
- Strong Excel Capability — you’ll be comfortable working with spreadsheets and financial data, not just basic data entry
- Strong numerical capability and high attention to detail
- Confidence to pick up the phone and have professional conversations about outstanding payments
- Experience reconciling accounts and investigating discrepancies
- Strong organisation skills with the ability to manage competing priorities
- Clear, professional written and verbal communication
- A proactive approach — you won’t wait for an overdue account or discrepancy to resolve itself
- A collaborative mindset and willingness to contribute within a small team environment
About TVH:
TVH is an Australian‑owned national business delivering technical services across HVAC‑R, HVAC Hygiene, Fire, Electrical, Hydraulic and associated services. We operate across commercial, industrial, government, healthcare, education, mining and marine sectors throughout Australia.
If you’re an experienced collections professional who enjoys working with numbers, solving discrepancies and talking to customers, we’d love to hear from you.
Collections Officer employer: Total Ventilation and Hygiene Services
Total Ventilation and Hygiene Services (TVH) is an exceptional employer in Newcastle, offering a supportive work culture that prioritises employee growth and development. With a focus on quality service and teamwork, technicians enjoy the benefits of a fully maintained vehicle and comprehensive tools, ensuring they can perform their roles effectively while being part of a dedicated team committed to excellence in HVAC and refrigeration.
Contact Details:
Total Ventilation and Hygiene Services Recruitment Team
