At a Glance
- Tasks: Handle customer enquiries and deliver exceptional service with a smile.
- Company: Join a dynamic team in Parramatta with a focus on customer satisfaction.
- Benefits: Earn $37.50 per hour plus super, with potential for hybrid work after training.
- Other info: Flexible shifts and a chance to develop your skills in a fun team.
- Why this job: Kickstart your career in a supportive environment with great training and growth opportunities.
- Qualifications: 2-3 years in customer service and solid communication skills required.
The predicted salary is between 37.5 - 37.5 $ per hour.
Location: Parramatta, NSW / WFH to be negotiated
Pay Rate: $37.50 per hour + superannuation
Contract Duration: Until 24 March 2027 with likely extensions
Hours: 35 hours per week
Positions Available: 3
Key Responsibilities
- Handle incoming customer enquiries and provide accurate, timely information.
- Deliver exceptional customer service in a professional and courteous manner.
- Communicate effectively with customers, colleagues and internal stakeholders.
- Use computer systems and software to access information and record customer interactions.
- Manage customer enquiries efficiently while maintaining attention to detail.
About You
- 2-3 years of customer service experience in a call centre, administration, retail or similar environment.
- Excellent verbal and written communication skills.
- Previous experience working in an office environment.
- Intermediate computer skills, including typing, email management and Microsoft Office.
- Proficiency in Microsoft Outlook and Teams.
Comprehensive, full-time, classroom-based training program over two weeks, working 35 hours per week. This will be followed by a supervised nesting period, where you will work closely with experienced team members to develop your skills and build confidence. Full attendance throughout the training period is mandatory.
Working Hours and Roster
- Up to 7 hours per day and 35 hours per week.
- Rotating shifts scheduled between 6:00 am and 10:00 pm, Monday to Sunday.
- Weekend and public holiday work may be required.
- Shifts rotate every two weeks, with early, mid and late shifts across roster periods.
Applicants must be comfortable working across a rotating roster.
Work Location and Flexibility
The role is based at a contact centre at 60 Station Street East, Parramatta NSW. This is not a fully remote position. Hybrid working may be considered after training and an assessment of individual performance and business requirements.
Call Centre Operator in Parramatta employer: Total Resource Solutions
Join a leading financial services organisation in the heart of Sydney CBD, where you will play a pivotal role in a significant transformation program as a PMO Analyst. With a strong focus on employee growth and development, the company offers a collaborative work culture that values innovation and continuous improvement, alongside flexible work-from-home options. Enjoy competitive remuneration and the opportunity to work with senior stakeholders in a dynamic environment that prioritises project governance and delivery excellence.
