Join a high-performing Injury & Claims Management team supporting one of NSW's largest transport organisations.
Location: Burwood, NSW (Hybrid)
Start Date: ASAP (subject to checks)
Contract: Until 20 November 2026 (possible extension)
Rate: $420 per day + Super
Hours: Up to 40 hours per week
We are seeking an experienced Claims Advisor - Workers Compensation to manage a portfolio of workers compensation claims, including complex and sensitive matters. This is an excellent opportunity for claims professionals with strong legislative knowledge and proven case management experience.
Key Responsibilities
- Manage workers compensation claims in accordance with NSW legislation, SIRA and iCare requirements.
- Ensure compliance with claims management frameworks and processes.
- Provide guidance and peer support to team members.
- Manage claims across self-insurance, self-administered and TMF frameworks.
- Handle complex and difficult claims, including work injury, tail claims and legal matters.
- Develop and maintain strong relationships with internal and external stakeholders.
- Proactively resolve enquiries, disputes and complaints in a timely and professional manner.
- Contribute to continuous improvement initiatives and operational projects.
- Deliver high-quality customer service and outcomes-focused claims management.
Primary Skill :-
- Demonstrated experience in Workers Compensation Claims Management within NSW.
- Strong understanding of NSW Workers Compensation legislation, SIRA and iCare guidelines.
- Experience managing complex and litigated claims.
- Strong organisational skills with the ability to manage competing priorities.
- Experience working within self-insurance and/or TMF environments will be highly regarded.
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Claims Advisor in Burwood employer: Total Resource Solutions
Join a leading financial services organisation in the heart of Sydney CBD, where you will play a pivotal role in a significant transformation program as a PMO Analyst. With a strong focus on employee growth and development, the company offers a collaborative work culture that values innovation and continuous improvement, alongside flexible work-from-home options. Enjoy competitive remuneration and the opportunity to work with senior stakeholders in a dynamic environment that prioritises project governance and delivery excellence.
