Reporting to the National Operations Manager, you will lead day to day warehouse operations, with three direct report Team Leaders and approximately 30 indirect Team Members. Managing the needs of multiple clients in a fast paced environment, you will balance service delivery, productivity, people leadership and commercial performance. You will spend 75% of your time on the warehouse floor, with the other 25% planning, managing people and developing relationships with customers. This role is based in Derrimut.
Key responsibilities
- Lead daily warehouse operations, including rostering, labour allocation, order release and workflow priorities.
- Ensure that all processes, policies and procedures are implemented and maintained.
- Lead, coach and develop Team Leaders and their teams, setting clear expectations and driving accountability.
- Monitor warehouse productivity, KPIs, labour utilisation and contribution margins; identify and implement improvements.
- Maintain inventory accuracy, stock security and the timely processing of returns.
- Build strong relationships with clients and internal stakeholders, resolving service and stock issues proactively.
- Oversee freight and courier bookings, manifests, operational records and reporting.
- Maintain warehouse presentation, equipment, safety and compliance standards.
About you
- Demonstrated warehouse management experience within a 3PL or logistics environment.
- A proven ability to lead and develop teams, including other leaders.
- Strong commercial and analytical skills, with an understanding of productivity, labour costs and contribution margins.
- Excellent communication and customer service skills, with the ability to manage competing priorities.
- A proactive, solutions focused approach and a genuine commitment to continuous improvement.
- A hands on leadership style and a passion for logistics as a long term career.
About us
We are a specialised, agile, and responsive Third-Party Logistics (3PL) provider with one clear focus: protecting, managing, and moving our clients' most valuable asset, their stock. We deliver innovative, quality supply chain solutions through operational excellence, outstanding customer service and a genuine commitment to developing our people and creating a great workplace.
#J-18808-Ljbffr
WAREHOUSE OPERATIONS MANAGER – 3PL in Melbourne employer: Total HR Services
Join a dynamic team as a 3PL Team Leader in a thriving warehouse environment where safety and efficiency are paramount. Our company fosters a collaborative work culture that values leadership and personal growth, offering ongoing training and development opportunities to help you excel in your career. Located in a vibrant area, we provide competitive benefits and a supportive atmosphere that empowers you to take ownership and lead by example.
