At a Glance
- Tasks: Own production reliability and platform health for our Ruby on Rails application.
- Company: Join Dealer Studio, a fast-growing automotive tech company shaking up the industry.
- Benefits: Competitive salary, bonus incentives, training opportunities, and hybrid work flexibility.
- Other info: Be part of a high-calibre team focused on innovation and growth.
- Why this job: Make a real impact in a dynamic environment while solving challenges for major dealerships.
- Qualifications: 7+ years in software engineering, with 3+ years in a senior DevOps or SRE role.
The predicted salary is between 49500 - 60500 $ per year.
Senior Dev Ops Engineer (Platform Reliability / SRE) - Ruby on Rails
Dealer Studio is not your typical automotive tech company.
We're building and scaling e Commerce and digital solutions for some of Australia's largest dealership groups and manufacturers, and we're doing it differently.
Faster.
Smarter.
We're in a genuine growth phase and we're assembling a high-calibre team to take things to the next level.
Everyone who joins us on this journey will be well looked after: we're building something big, and we reward the people who help us get there.
About Dealer Studio
Dealer Studio is not your typical automotive tech company.
We're building and scaling e Commerce and digital solutions for some of Australia's largest dealership groups and manufacturers, and we're doing it differently.
Faster.
Smarter.
We're in a genuine growth phase and we're assembling a high-calibre team to take things to the next level.
Everyone who joins us on this journey will be well looked after: we're building something big, and we reward the people who help us get there.
The Role
We're hiring a Senior Dev Ops Engineer to take direct, hands-on ownership of production reliability and platform health for our core Ruby on Rails application.
This is a dedicated reliability mandate for someone who's already spent years running production systems, leading incidents, and turning one-off fires into permanent fixes.
You'll work closely with our engineering team, but the buck stops with you on uptime, incident response, and infrastructure health.
- What You'll Own (First 6 Months)
- Improving platform uptime and reducing incident response times (MTTR)
- Establishing proactive server health practices across performance, patching, and capacity
- Strengthening incident communication and post-incident follow-through
- Driving root-cause analysis and implementing durable fixes - not workarounds
- Responsibilities
- Own day-to-day production reliability and infrastructure health across our environments
- Detect, diagnose, and resolve platform and database performance issues quickly
- Build and maintain high-signal alerting, logging, dashboards, and operational runbooks
- Lead incident response when needed, including clear technical and stakeholder communication
- Implement preventative maintenance rhythms (upgrades, patching, capacity planning, resilience checks)
- Optimise and maintain CI/CD pipelines using Git Hub Actions
- Partner with engineering teams to improve operational standards and reliability outcomes
- Support after-hours escalations for critical production issues (shared rotation)
- Must-Have Experience
- 7+ years in software, systems, or infrastructure engineering
- 3+ years in a senior Dev Ops, SRE, or platform reliability role with clear, named production ownership (not \"devops as a side duty\")
- Proven experience managing a Ruby on Rails application in production
- Hands-on experience operating production apps on Heroku (or a comparable Paa S): dyno/process sizing, releases, add‐ons, log drains, and day‐to‐day incident diagnosis
- Strong hands‐on experience with AWS and Cloudflare in production environments, specifically WAF / DNS & CDN / Load Balancing.
- Deep Postgre SQL capability, including query performance diagnosis and practical optimisation
- Proven experience building and improving observability using tools such as New Relic or Grafana
- Strong incident management capability, including calm leadership and clear communication under pressure
- Track record of driving root‐cause investigations through to permanent fixes
- Demonstrated ability to execute at pace with minimal supervision
- Highly Desirable
- Experience planning and executing migrations from Heroku or other Paa S platforms
- Ability to uplift reliability practices and mentor teams through practical standards
- Experience planning and executing a migration off Heroku (or another Paa S) onto AWS or equivalent infrastructure, with clear cutover and rollback thinking
- What Success Looks Like Here
- You take ownership without being asked
- You improve production health proactively, not reactively
- You communicate clearly during incidents and follow through afterwards
- You solve the underlying issue and prevent repeat incidents
- You move quickly while maintaining engineering quality
What We Offer
- A competitive salary (based on experience) + super
- Bonus incentives
- Training and development opportunities
- Hybrid flexibility (2 days/week in our Eight Mile Plains office) or remote across Australia
- A genuine growth-stage company solving real problems for Australia's largest dealership groups
- Hiring Process
- Initial screening call
- Technical interview focused on real operational scenarios
- Practical reliability/incident exercise
- Final conversation with leadership
Senior DevOps Engineer (Platform Reliability / SRE) - Ruby on Rails employer: Total Dealer Pty Ltd
Dealer Studio in Brisbane is an exceptional employer that fosters a collaborative and innovative work culture, perfect for those looking to make a meaningful impact in the ecommerce and digital solutions space. With a strong focus on employee growth, we offer comprehensive training and development opportunities, ensuring our team members thrive in their roles while enjoying the flexibility of a hybrid work environment. Join us to be part of a dynamic team that values your contributions and supports your professional journey.
