At a Glance
- Tasks: Provide 1st Level support for PCs, networks, and servers while building client relationships.
- Company: Join a reputable Managed Service Provider with a fun, fast-paced team.
- Benefits: On-the-job training, career growth potential, and a dynamic work environment.
- Other info: Exciting role with opportunities to learn and grow in the tech industry.
- Why this job: Kickstart your IT career and work with the latest technology in a supportive setting.
- Qualifications: Interest in IT, basic troubleshooting skills, and a TAFE Certificate or equivalent.
The predicted salary is between 54288 - 66352 $ per year.
Position in a well established Managed Service Provider.
Fun, fast paced team environment.
On the job training provided.
Vast potential for career growth.
An excellent opportunity has arisen for a motivated individual who has the desire to embark on a career in IT with a reputable and expanding IT Managed Service Provider.
The Level 1 - Service Desk Technician is responsible for provisioning PCs and provides 1st Level PC, network and server support to our external clients.
In order to succeed, you will need to possess good people skills; the ability to build strong relationships with clients and fellow team members. You will be someone who is passionate about providing superior customer service where your excellent communication skills and positive attitude is put to the test. Having good time management skills is essential as you need to be able to prioritise workloads. You will exhibit a high level of initiative, be able to think "outside the box" and have a commitment to achieving quality results.
If you are looking for an exciting and varied role supporting all the latest technology, then we want to talk to you.
To be considered for this role you must have:
- General interest in IT
- Knowledge and understanding of the Microsoft range of operating systems.
- Basic network troubleshooting skills.
- TAFE Certificate or MCSA or equivalent
- Knowledge of peripherals and computer hardware.
Advantageous but not required skills:
- Ability to build and configure a Desktop PC from the ground up.
- The ability to record and log all calls, contributing to the IT Documentation and continual improvement of procedures.
- Driver's license is required for this job.
Level 1 Service Desk Technician in Ryde employer: Total Computer Technology
Total Computer Technology is an exceptional employer, offering a supportive work culture that prioritises employee growth and development. Based in the vibrant Port Melbourne office, you will lead a dedicated team of Service Desk Engineers, with opportunities for hands-on training and career advancement in a company renowned for its integrity and dependable service. Join us to be part of a collaborative environment where your leadership skills can shine and contribute to delivering outstanding customer experiences.
