Level 2 & 3 - Support and Project work (100% WFH Role)
Position in a well established Managed Service Provider
Fun, fast paced team environment
100% WFH Role with occasional onsite client work in Brisbane
Must be based in Brisbane
Total Computer Technology has been operating for over 29 years and is considered a leader in providing managed services.
We have 5 offices in Sydney, Melbourne and regional VIC. Our clients are located throughout Australia and New Zealand, across all major industries.We are currently looking for aLevel 2 / Level 3 Support and Project Engineer to join our team remotely.
** There will be some occasional onsite work in Brisbane * *
What You'll Be Doing:
Providing advanced Level 2 + 3 technical support, troubleshooting complex IT issues.
Managing and administering Microsoft 365 environments.
Acting as a technical escalation point and mentoring junior team members.
Helping to enhance our customers' overall IT experience by providing excellent, timely customer service
What We're Looking For:
3 years of proven Level 2 + 3 IT support experience within an MSP environment.
Strong expertise in Microsoft 365, Azure AD, MFA, Intune, and related technologies.
Windows Stack - Implementing and administering server operating systems, Active Directory, and Remote Desktop.
Excellent problem-solving skills and the ability to manage complex issues autonomously.
Exceptional communication skills and a positive attitude.
Ability to Take 100% ownership of everything you do and ensure its accurate and timely completion.
Report writing and documentation skills
A genuine eagerness to learn and grow professionally.
Driver's license is required.
Great career opportunities with plenty of scope for progression.
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Level 2 & 3 - Support and Project work (100% WFH Role) in Brisbane employer: Total Computer Technology
Total Computer Technology is an exceptional employer, offering a supportive work culture that prioritises employee growth and development. Based in the vibrant Port Melbourne office, you will lead a dedicated team of Service Desk Engineers, with opportunities for hands-on training and career advancement in a company renowned for its integrity and dependable service. Join us to be part of a collaborative environment where your leadership skills can shine and contribute to delivering outstanding customer experiences.
