We are seeking an experienced, passionate and professional Front of House Manager to join our growing hospitality team in Portland, Victoria. This is an exciting opportunity for a motivated hospitality professional who can take complete ownership of front‑of‑house operations, lead a team and contribute fresh ideas to enhance the customer experience and grow the business. We are looking for a hands‑on, creative and commercially minded manager who can confidently adapt operations, staffing and service arrangements according to customer demand, seasonal trends and business requirements.
Key responsibilities
- Take full responsibility for the day‑to‑day management of front‑of‑house operations.
- Manage customer reservations, table bookings, seating arrangements and walk‑in customers.
- Coordinate bookings and table allocations to maximise seating capacity and maintain smooth service.
- Lead, train, supervise and motivate front‑of‑house staff.
- Manage staff rostering, shift allocation and staffing requirements according to business flow.
- Coordinate efficiently with kitchen, bar and service teams.
- Oversee opening and closing procedures, POS operations, cash handling and daily reconciliations.
- Handle customer enquiries, feedback, special requests and complaints professionally.
- Maintain high standards of customer service, presentation and cleanliness.
- Take initiative in developing and proposing new menu ideas based on seasonal menus, customer preferences, special occasions and local events.
About you
- Minimum 3 years of proven hospitality experience, preferably in a front‑of‑house management or supervisory position.
- Strong liquor and bar service experience.
- Proven barista experience and the ability to prepare consistently high‑quality coffee.
- Experience managing reservations, customer flow and restaurant operations.
- Creativity and initiative in menu development, seasonal specials and event‑based promotions.
- Ability to collaborate with chefs and management on menu ideas and new offerings.
- Excellent leadership, communication and organisational skills.
- Strong commercial awareness and a proactive approach to increasing sales.
- Experience with POS systems, staff rostering and cash handling.
- Current Victorian RSA certification or willingness to obtain it before commencing.
Competitive annual salary of $65,000–$70,000 plus superannuation.
Benefits and opportunities
- Additional benefits, incentives and perks negotiable for the right candidate.
- Opportunity to take ownership of front‑of‑house operations.
- Creative freedom to propose new menus, seasonal specials, beverage offerings and promotional ideas, in collaboration with the kitchen and management.
- Supportive working environment with opportunities for professional growth.
- Long‑term career opportunities within a growing hospitality business.
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