At a Glance
- Tasks: Coordinate international sales, manage customer support, and streamline order processes.
- Company: Join Total Beauty Network, a vibrant beauty business with exciting Australian brands.
- Benefits: Enjoy generous discounts, birthday leave, free yoga, and onsite parking.
- Other info: Dynamic role with opportunities to grow and make a real impact.
- Why this job: Be part of a passionate team making waves in the global beauty market.
- Qualifications: Experience in customer service and sales support; love for beauty is a plus.
The predicted salary is between 47250 - 57750 $ per year.
Love beauty, people and making things happen? We want you! At Total Beauty Network (TBN), we're passionate about bringing incredible Australian beauty brands to the world! Home to Designer Brands (DB), INIKA Organic and Raww, we're a fast-paced, growing beauty business with a presence across international markets.
We're looking for a superstar International Sales Support Coordinator to join our team and help keep our international sales operations and customer experience running smoothly. If you're highly organised, love helping customers and thrive in a role where no two days are the same, this could be your next move!
The Role
This is a hands-on, varied role combining international sales coordination, customer service and administration. You'll be a key point of contact for our international distributors and customers, managing everything from enquiries and orders to sales reporting and day-to-day coordination. Working closely with our sales, operations and internal teams, you'll play an important part in keeping our customers happy and our international business moving!
What You'll Be Doing
- Customer & Distributor Support: Be a key point of contact for our international customers, distributors and sales partners, managing enquiries, requests and resolving issues.
- Order Management: Process and coordinate customer orders, follow up on deliveries, manage order issues and work closely with our warehouse, logistics and finance teams to keep things running smoothly.
- International Sales Support: Support our international sales team with presentations, product information, pricing, promotional activities and distributor requirements.
- Logistics & Export Coordination: Liaise with freight and logistics partners, assist with shipping documentation and ensure customers are kept informed throughout the order process.
- Reporting & Administration: Maintain accurate customer records, trading terms and pricing, prepare sales reports and keep our systems up to date.
- Sales & Marketing Coordination: Assist with product launches, new range submissions, promotional materials and international sales activities.
What You'll Bring
- Experience in customer service, sales support, order administration or a similar role.
- Previous experience in international sales support, export administration or working with international distributors is highly desirable.
- Experience coordinating international orders, freight, shipping documentation or export processes would be advantageous.
- Confidence communicating with customers and stakeholders across different countries, cultures and time zones.
- Excellent organisational skills and attention to detail.
- Strong communication skills and a genuine passion for delivering great customer service.
- Confidence using Excel, Microsoft Office and business systems, with ERP experience (particularly Microsoft Dynamics 365) a bonus.
- Experience in beauty, FMCG, wholesale or distribution would be highly regarded.
- A proactive, solutions-focused attitude and the ability to juggle competing priorities.
- Most importantly, you're a positive, energetic team player who takes ownership, loves solving problems and isn't afraid to roll up your sleeves and get things done!
Why You'll Love Working at TBN
- Generous staff discounts on our beauty brands.
- Birthday leave – enjoy an extra day off to celebrate you!
- Free yoga sessions.
- Employee Assistance Program (EAP).
- Free onsite parking at our Mulgrave HQ.
- The opportunity to work with exciting Australian beauty brands and international markets.
- A collaborative, fast-paced environment where you can make a real impact.
Ready to Join Us? If you're a customer service superstar with a passion for organisation, people and making things happen, we'd love to hear from you!
International Sales Support Coordinator in Melbourne employer: Total Beauty Network Pty
As a Chief Executive Officer (CEO) at our dynamic company, you will thrive in a culture that values innovation and collaboration, working closely with the Founder to drive international growth across our renowned brands. We offer a competitive executive salary package, a hands-on role with genuine authority, and the opportunity to build a world-class team while navigating exciting challenges in a fast-paced environment. Join us to lead a multi-brand business with significant potential for expansion and make a meaningful impact in the beauty and FMCG sectors.
