Customer Service Technician - (Multifunctional Photocopiers & Printers)
- Field Based Work servicing the Western orSouthernsuburbs of Victoria
- Multifunctional Photocopiers and Printers
- Tool of Trade vehicle, tools and full training provided
About the Role:
We are seeking dedicated Customer Service Technician specialising in Multifunctional Photocopiers and Printers to join the Service Department at Toshiba Australia. These are two full‐time, permanent positions servicing the Western or Southern suburbs of Victoria.
In this role, you will be responsible for delivering exceptional technical support and on‐site service to our customers across a range of multifunctional photocopiers and printers.
Responsibilities include:
- Installing, configuring, and maintaining multifunctional photocopiers and printers at client sites.
- Diagnosing hardware and software issues and providing timely and effective technical solutions.
- Conducting regular maintenance checks to ensure optimal performance of equipment.
- Responding promptly to service requests and troubleshooting any technical problems that arise.
- Delivering high‐quality customer service by addressing client inquiries and concerns with professionalism.
- Collaborating with internal teams to elevate complex technical issues when necessary.
Other requirements:
- Proven experience in servicing and repairing multifunctional photocopiers and printers
- Demonstrated ability to troubleshoot and diagnose technical issues with office equipment
- Strong knowledge of electrical and mechanical systems related to photocopiers and printers
- Excellent customer service skills with the ability to communicate technical information effectively
- Proficiency in using diagnostic tools and software for equipment maintenance
- Capability to work independently and manage time effectively in a field service role
Why Join Us?
Friendly Team: Supportive and collaborative environment
Global Brand: Work with Toshiba, a leader in technology and innovation
Great Benefits: Including personal development, wellness initiatives and corporate discounts
Great Location: Our new location is conveniently situated just 3 minutes from CityLink M1, 5 minutes from EastLink, and only 20km from Melbourne's CBD
About Toshiba
Committed to people. Committed to the future.
Toshiba (Australia) Pty Limited is part of the Toshiba Tec Corporation, a global leader in technology. We help organisations transform how they manage and display information with our innovative multi‐function products and solutions.
Our Culture
We value respect, friendship, and integrity. Our diverse and inclusive team is passionate about delivering the best outcomes for our customers and colleagues.
Applications close on 21 August 2026. Only shortlisted applicants will be contacted.
No agencies please, Toshiba Australia has a preferred supplier agreement in place. Toshiba is not responsible for any fees related to unsolicited resumes. All candidates must have unlimited work rights in Australia.
Customer Service Technician - (Multifunctional Photocopiers & Printers) in Monash employer: Toshiba
Toshiba offers a supportive work environment with full training provided for its employees, ensuring they are well-equipped to deliver exceptional customer service. The company values professionalism and collaboration, allowing technicians to work closely with internal teams to resolve complex technical issues. With a focus on servicing multifunctional photocopiers and printers, Toshiba provides opportunities for career growth in the technical support field.
