Trainee Customer Service Technician in Canberra

Toshiba Australia is seeking a motivated and enthusiastic Trainee Customer Service Technician to join our Service team based in ACT. This full-time permanent opportunity is ideal for someone looking to launch a rewarding career in the office technology industry. As a Trainee Customer Service Technician, you will receive comprehensive training and ongoing support to develop your technical skills in servicing and maintaining Toshiba’s industry-leading multifunction printers and photocopiers.

Working alongside experienced technicians, you will gain hands-on experience while delivering exceptional customer service to a diverse range of clients. This role offers the opportunity to build a long-term career with a respected global brand, combining technical problem-solving, customer interaction, and continuous learning in a dynamic and fast-paced environment. If you have a passion for technology, enjoy working with people, and are eager to develop new skills, we encourage you to apply and become part of the Toshiba Australia team.

Responsibilities include:

• Follow the provided training plan in both workshop and field settings.
• Assemble and configure, ‘run-up’, Multi-Functional Devices.
• Participate in fieldwork at least one day per month.
• Shadow Customer Service Technicians at customer sites to:
• Train customers on equipment usage.
• Support equipment installation on customer networks.
• Run test prints.
• Complete onsite customer repairs.
• Learn to diagnose faults by asking discovery questions.
• Learn the process of:
• Calling customers.
• Diagnosing and understanding issues.
• Scheduling site visits.
• Diagnosing problems on-site.
• Handle customer issues and reactions effectively.
• Resolve problems in a timely and appropriate manner.

Desired Skills and Experience

• Current and Valid Driver’s License.
• Although an advantage, previous experience servicing MFDs is not essential as full training will be provided.
• The ability to learn concepts quickly.
• Willing to undertake Working with Children Check and National Police Check.
• Willing to comply with all vaccination requirements where necessary to visit customer sites.

Qualifications, skills and experience required:

• Mechanical/electrical/electronic aptitude with troubleshooting skills.
• Comfortable working with software, operating systems and networks.
• Excellent customer service and interpersonal skills.
• Good verbal and written communication skills.

Why Join Us?

• Friendly Team: Supportive and collaborative environment.
• Global Brand: Work with Toshiba, a leader in technology and innovation.
• Great Benefits: Including personal development, wellness initiatives and corporate discounts.
• Great Location: Our premises have convenient access to Monaro Highway and excellent accessibility to public transport, bicycles and walking paths.

Applications close on 27 November 2026. Only shortlisted applicants will be contacted.