We're looking for a friendly, approachable and enthusiastic Receptionist (Evenings & Weekends)to join the team at FireFit Youth & Community Hub in Liverpool on a part-time basis. As one of the first people our visitors, youth members and customers will meet, you'll play an important role in creating a positive and welcoming environment for everyone who comes through the doors.
As a Receptionist, you’ll be at the heart of FireFit, helping reception run smoothly by managing bookings, enquiries and membership information, alongside supporting with administration, cash handling and the tuck shop.
Working pattern:
As this is an evening and weekend role, you’ll be working 4:45pm to 9:45pm Monday to Friday, alongside Saturdays from 3:45pm to 7:45pm each week.
What you’ll be doing:
- Welcome visitors, youth members and customers, providing friendly and professional customer service.
- Manage customer, visitor and contractor sign-ins and out of the Hub.
- Respond to enquiries face to face, by phone, email and social media.
- Manage bookings and venue hire information, ensuring records are accurate and up to date.
- Maintain membership accounts and process membership fees in line with procedures.
- Support the day-to-day running of reception, including overseeing the tuck shop.
- Maintain accurate customer and service user data to support monitoring and reporting.
- Provide general administrative support, including maintaining records, filing and other reception duties.
- Handle payments and support the Duty Manager with cashing up in line with financial procedures.
- Follow safeguarding, health and safety, equality and data protection procedures to help maintain a safe and inclusive environment.
What we're looking for:
- A friendly, approachable and enthusiastic personality with a strong customer focus.
- A good standard of literacy and numeracy, including GCSE Grade 4 or above or equivalent.
- Experience delivering excellent customer service and confidently dealing with a range of people.
- Strong communication skills and the ability to build positive relationships with customers and colleagues.
- Good IT skills, with the ability to accurately input, maintain and handle customer information in line with GDPR.
- Ability to work under pressure, prioritise your workload and maintain high standards.
- Good attention to detail and a reliable, organised approach.
- An understanding of the importance of following policies and procedures, including health and safety and safeguarding.
- Previous administrative experience would be beneficial but is not essential.
- A Level 3 qualification or equivalent and a First Aid qualification would also be desirable.
Shortlisted candidates will be invited to attend an in-person competency based discussion at our FireFit hub, week commencing 2nd November 2026.
Additional Information:
- Right to work verification.
- Qualification certificate check (where applicable).
- Two satisfactory references.
- DBS check if applicable (Standard/Enhanced).
- Completion of all new starter documentation, including signed terms and conditions.
Please note, we reserve the right to close this advert early if we receive a sufficient number of applications.
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