Torus Group in Liverpool is seeking a Service Desk Analyst to join the IT team on a 6-month contract. This role provides first-line IT support to colleagues across the Torus Group, handling incidents, service requests and day-to-day technology issues from a busy, customer-focused environment.
You will be the first point of contact for IT support requests via phone, email and self-service portals, log and triage incidents in the ITSM system, and own tickets through to resolution.
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First-Line IT Support Analyst — Customer-Focused Desk in Liverpool employer: Torus Group
Join our dedicated Sheltered Housing team in North Liverpool, where we prioritise compassion and community engagement. As a Scheme Manager, you'll enjoy a supportive work culture that values employee growth and offers opportunities to make a meaningful impact on the lives of residents aged 55 and over. With a focus on wellbeing and independence, you'll be part of a vibrant team committed to fostering strong relationships and delivering high-quality housing management services across multiple schemes.
