Torrens University Australia is seeking a dedicated Student Complaints Officer to support the Student Complaints Manager in resolving high volumes of student complaints and appeals, including academic integrity and generative AI matters. You will ensure fairness, transparency and accurate, auditable records.
The role requires five years' experience in complaints or case management within higher education, excellent written communication, and the ability to work collaboratively across academic
Student Complaints & Appeals Specialist in Melbourne employer: Torrens University Australia
Torrens University Australia is an exceptional employer that champions a culture of innovation, collaboration, and community impact. With flexible working arrangements and a commitment to professional development, employees are empowered to thrive in their roles while contributing to a transformative educational mission. As a B Corporation, the university not only prioritises academic excellence but also fosters a diverse and inclusive workplace where every team member can make a meaningful difference.
Contact Details:
Torrens University Australia Recruitment Team
