At a Glance
- Tasks: Support the Student Complaints Manager in resolving student appeals and ensuring fair processes.
- Company: Join Torrens University, a B Corp certified institution focused on making a positive impact.
- Benefits: Study for free in a related course, flexible work arrangements, and professional development opportunities.
- Other info: Remote work options available; be part of Australia's fastest-growing university.
- Why this job: Make a difference in students' lives while working in a dynamic and inclusive environment.
- Qualifications: 5+ years managing student complaints, strong communication skills, and attention to detail.
The predicted salary is between 60750 - 74250 $ per year.
At Torrens University Australia, making a difference is in our DNA. As a Certified B Corporation, we belong to a global community of future-focused companies using business as a force for good. We believe in the transformative power of education to change lives, families, communities – and the world. That’s why we’re on a mission to increase access to higher education, so learners from all walks of life can chase their dreams.
The Student Complaints Officer is engaged on a 6-month fixed-term basis to provide additional capacity during a high-volume period of student appeals within Torrens University Australia.
Day-to-day accountabilities:
- Providing dedicated support to the Student Complaints Manager to manage and resolve a significant volume of appeals, including those relating to academic integrity and generative AI.
- Ensuring timely investigation, resolution, and accurate record-keeping of student complaints and appeals.
- Contributing to the delivery of a fair, consistent, and transparent process for both online and on-campus students.
- Providing advice on the Student Complaints Policy and associated procedures and guidelines.
Who you are:
- 5+ years’ experience managing student complaints, ideally in higher education.
- Experience handling student appeals and academic integrity matters, including generative AI.
- Strong attention to detail with the ability to manage high volumes of work accurately.
- Knowledge of administrative policies, procedures, and records management.
- Strong written communication skills, able to engage diverse audiences, including ESL speakers.
- Proven ability to work effectively as part of a team.
- Strong computer skills, including word processing, spreadsheets, and enterprise records systems.
We are proud to be an equal opportunity employer and committed to creating an inclusive workplace. We do not discriminate on the basis of race, colour, religion, age, ethnicity, gender identity, sexual orientation, disability, or any other protected characteristic. We encourage applications from Aboriginal and Torres Strait Islander peoples for all positions.
What we offer:
- Study free in a course/degree related to your position.
- B Corp certified university – values driven, and purpose led.
- Access to internal opportunities - Be supported to learn, grow and move across the organisation.
Applications close: 8 March 2026.
Student Complaints Officer in Adelaide employer: Torrens University Australia
Torrens University Australia is an exceptional employer that champions a culture of innovation, collaboration, and community impact. With flexible working arrangements and a commitment to professional development, employees are empowered to thrive in their roles while contributing to a transformative educational mission. As a B Corporation, the university not only prioritises academic excellence but also fosters a diverse and inclusive workplace where every team member can make a meaningful difference.
Contact Details:
Torrens University Australia Recruitment Team
