Torrens University Australia is hiring a Student Complaints Officer to support the Student Complaints Manager in handling a high-volume caseload of student complaints and appeals. You will investigate matters, prepare summaries, and draft outcome letters with clear communication to diverse audiences.
The role requires five years’ experience, strong organisational skills, and a focus on privacy, fairness, and accurate record-keeping within a university setting.
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Student Complaints Specialist: Fairness, AI & Resolution in Sydney employer: Torrens Global Education Services Pty Limited
Torrens University Australia is an exceptional employer that fosters a collaborative and innovative work culture at our vibrant Surry Hills campus. Employees benefit from professional growth opportunities, engaging in meaningful projects that drive process improvements while being part of a results-driven team that values integrity and bold thinking.
Contact Details:
Torrens Global Education Services Pty Limited Recruitment Team
