At a Glance
- Tasks: Manage a vibrant retirement village, ensuring resident wellbeing and driving occupancy through effective sales.
- Company: Torbay Lifestyles and Care, a compassionate community near beautiful Torquay Beach.
- Benefits: Enjoy tax-exempt salary packaging, discounts, professional development, and flexible work arrangements.
- Other info: Join a dynamic environment with a focus on integrity, independence, and community engagement.
- Why this job: Make a real difference in residents' lives while leading a supportive team.
- Qualifications: Relevant qualification or 3 years of industry experience in business or marketing.
The predicted salary is between 56700 - 69300 $ per year.
Torbay Lifestyles and Care – Hervey Bay QLD
The Retirement Village & Sales Manager is responsible for the overall management of Torbay Retirement Village, ensuring resident safety, legislative compliance, asset maintenance, and high-quality service delivery.
The role drives occupancy through effective sales and enquiry management, supports resident wellbeing and engagement, and oversees budgets, staff, and contractors in alignment with organisational values and strategic objectives.
At Torbay Lifestyles & Care, located a mere stone's throw from the scenic Torquay Beach in Hervey Bay, we offer a compassionate environment focused on the physical, cognitive, and social well-being of residents through residential aged care and an independent lifestyle village.
Our community values integrity, independence, and choice, enhancing life for residents and families.
The position includes a competitive hourly rate and benefits such as
- Up to $18,550 tax-exempt salary packaging.
- Discounts through a rewards program.
- Ongoing professional development.
- Employee assistance for you and your family.
- Supportive environment promoting work-life balance.
- Flexible working arrangements.
Main Duties/Responsibilities
- Lead Retirement Village operations in line with Torbay’s vision, values and strategic plan
- Oversee staff performance, recruitment and workforce planning, fostering a positive team culture
- Ensure compliance with all relevant legislation, WHS, and pandemic/emergency requirements, including clear stakeholder communication
- Manage resident experience, wellbeing and communication, including complaints, meetings, onboarding and lifestyle programs
- Oversee village operations including safety, security, emergency systems and risk management
- Coordinate maintenance, contractors, assets, gardens and preventative maintenance programs
- Manage financial performance including budgeting, expenditure control and variance reporting
- Maintain stakeholder relationships, represent Torbay professionally and support promotion and occupancy of the village
- Prepare reports, manage waitlists, support sales processes and identify continuous improvement opportunities
Qualifications
- Relevant qualification in Business, Marketing or a related field, or at least 3 years equivalent industry experience
- Training/experience in sales, customer relationship management, or stakeholder engagement (desirable)
- Mandatory Requirements
- Evidence of lawful right to work in Australia must be maintained for the duration of employment
- Current National Police Certificate (issued within the last three years).
- COVID-19 vaccination and annual influenza vaccination encouraged
Experience
- Proven experience in people management, coaching and mentoring
- Demonstrated success in achieving sales targets and driving business growth
- Strong customer relationship management and business development experience
Skills
- An understanding of the Australian Quality Standards in Aged Care.
- An understanding of infection control, and the ability to comply with the requirements of WHS and safe work practises and related procedures.
- Excellent communication, interpersonal, and relationship-building skills.
- Strong sales, negotiation, and customer service abilities.
- Ability to achieve occupancy and business growth targets.
- Strong organisational, time management, and problem-solving skills.
- Ability to analyse data and prepare reports.
- Effective networking, presentation, and community engagement skills.
- Proficiency in Microsoft Office
- Ability to work independently and collaboratively.
- High level of professionalism, confidentiality, and attention to detail.
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Retirement Village & Sales Manager in Hervey Bay employer: Torbay Lifestyles and Care
At Torbay Lifestyles & Care, we pride ourselves on being an exceptional employer, offering a supportive and compassionate work environment just moments from the beautiful Torquay Beach in Hervey Bay. Our commitment to employee growth is evident through ongoing professional development opportunities, flexible working arrangements, and a strong focus on work-life balance, ensuring that our Enrolled Nurses can thrive both personally and professionally while making a meaningful impact on the lives of our residents.
Contact Details:
Torbay Lifestyles and Care Recruitment Team
