At a Glance
- Tasks: Be the friendly face of customer service and keep our office running smoothly.
- Company: Join a leading provider in civil construction and infrastructure solutions.
- Benefits: Earn $37.50-$38.88 per hour plus superannuation, with a supportive team environment.
- Other info: Enjoy a Monday to Friday schedule in a fast-paced, dynamic workplace.
- Why this job: Make a real difference by helping customers and ensuring smooth operations.
- Qualifications: 3-5 years in customer service and strong organisational skills required.
The predicted salary is between 63 - 64 $ per hour.
Our client is a specialist provider of equipment, technology and safety solutions supporting the civil construction and infrastructure industries.
With a strong focus on service, quality and practical solutions, the business operates in a fast-paced environment where teamwork, accuracy and customer relationships are essential.
An opportunity is available for an experienced Customer Service & Administration Officer to join the team at Wacol.
This role would suit someone who enjoys being the first point of contact for customers, keeping administrative processes organised and supporting the smooth day-to-day running of a busy office.
Key Responsibilities
- Act as the first point of contact for incoming calls, emails and customer enquiries.
- Triage enquiries and direct them to the appropriate team members.
- Progressively manage customer enquiries and orders independently following training.
- Process sales orders using the CRM system and create and process invoices through Xero.
- Coordinate service schedules and manage diary bookings.
- Liaise with internal teams to resolve customer queries and ensure timely follow-up.
- Provide general office administration and accurate data entry support.
Skills and Experience
- 3–5 years’ experience in customer service and office administration.
- Strong data entry skills and a high level of accuracy.
- Experience with CRM systems and invoicing software, ideally Pipeline and Xero, will be advantageous but not essential.
- Excellent organisational skills and the ability to manage competing priorities in a busy environment.
- Hours of Work
Monday to Friday, 8:30 am – 5:00 pm.
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Customer Service Administrator in Brisbane employer: Top Office
Chiorino is an exceptional employer, offering a stable and supportive work environment that values professionalism and family-oriented culture. As a Financial Accountant in our Australian branch, you will benefit from competitive salary packages, performance-based bonuses, and opportunities for personal and professional growth within a globally recognised company. Join us to be part of a legacy of innovation and excellence while enjoying the advantages of on-site car parking and a collaborative team atmosphere.
