Our client is a specialist provider of equipment, technology and safety solutions supporting the civil construction and infrastructure industries. With a strong focus on service, quality and practical solutions, the business operates in a fast-paced environment where teamwork, accuracy and customer relationships are essential.
An opportunity is available for an experienced Customer Service & Administration Officer to join the team at Wacol. This role would suit someone who enjoys being the first point of contact for customers, keeping administrative processes organised and supporting the smooth day-to-day running of a busy office.
Key Responsibilities
- Act as the first point of contact for incoming calls, emails and customer enquiries.
- Triage enquiries and direct them to the appropriate team members.
- Progressively manage customer enquiries and orders independently following training.
- Process sales orders using the CRM system and create and process invoices through Xero.
- Coordinate service schedules and manage diary bookings.
- Liaise with internal teams to resolve customer queries and ensure timely follow-up.
- Provide general office administration and accurate data entry support.
Skills and Experience
- 3–5 years’ experience in customer service and office administration.
- Strong data entry skills and a high level of accuracy.
- Experience with CRM systems and invoicing software, ideally Pipeline and Xero, will be advantageous but not essential.
- Excellent organisational skills and the ability to manage competing priorities in a busy environment.
Hours of Work
Full-time, Monday to Friday (flexible start 7.30am or 8:00 am)
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Customer Service Administrator ($37.50-$38.88 P/Hour Plus Superannuation) in Brisbane employer: Top Office Group Pty Ltd
Join a well-established medical practice group in Ipswich as a Senior Bookkeeper / Finance Officer, where you'll enjoy a hybrid working model that promotes flexibility and work-life balance. With a strong emphasis on team culture, regular events, and opportunities for professional growth, this role allows you to take ownership of the finance function while contributing to a supportive healthcare environment. Experience a workplace that values connection, celebrates its people, and offers competitive remuneration alongside meaningful career development.
