Tony White Group (TWG) is one of the largest automotive retail groups in Australia. The Newcastle & Hunter Division employs 400+ staff across 10 vehicle makes in 17 dealerships located in Hamilton, Cardiff, Rutherford and Raymond Terrace.
About the Role
We are looking for a motivated and customer-focused individual to join the team at Kloster Hyundai as a Service Advisor. This is an excellent opportunity to join a prestige brand in a growing automotive group.
As a Service Advisor, you will:
Respond promptly to phone, internet, and email inquiries from customers.
Greet customers upon arrival and assist with check-in procedures.
Provide accurate parts and labour quotes to customers.
Process payments when customers are collecting their vehicles.
Maintain proactive communication with customers throughout the day regarding the progress of their service.
Liaise effectively with technicians in the workshop, addressing any questions or concerns customers may have.
What You Bring:
An exceptional track record in providing outstanding customer service.
Previous experience as a Service Advisor is favourable.
Excellent time management skills to ensure efficient service delivery.
A 'can do' attitude that thrives in a dynamic work environment.
Comfortable rapport with a diverse range of personalities.
A current unrestricted driver's licence.
What You'll Receive:
A fun and supportive team culture that values your contributions.
Access to attractive discounts on vehicle purchases, financing, insurance, servicing, and parts.
Ongoing manufacturer training and development opportunities to enhance your skills and career prospects.
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Service Advisor in Newcastle employer: Tony White Group
The Tony White Group is an exceptional employer, offering a dynamic work environment where your leadership in IT support can truly make a difference. With a strong focus on employee development, competitive salaries, and exclusive benefits like discounted fitness memberships, you'll thrive in a culture that values collaboration and innovation across our extensive multi-site operations.
