At a Glance
- Tasks: Provide technical support and coordinate maintenance for our innovative recycling systems.
- Company: Join TOMRA, a leader in sustainable recycling solutions.
- Benefits: Work in a supportive team with a focus on sustainability and community impact.
- Other info: Flexible shifts with opportunities for growth in a purpose-driven organisation.
- Why this job: Make a real difference for the planet while developing your skills in a dynamic environment.
- Qualifications: Passion for customer service and strong communication skills are essential.
The predicted salary is between 49500 - 60500 $ per year.
At TOMRA, we’re not just recycling - we’re reinventing it. Our mission? Clean Loop Recycling: a smarter, greener way to keep drink containers in circulation and out of our oceans, streets, and landfills. Thanks to our cutting-edge reverse vending technology, used containers get a second (and third, and fourth!) chance at life turning back into containers again and again. With over 900 collection points across New South Wales, Queensland, Northern Territory, Western Australia, Victoria, and Tasmania, we’re proud to be making a real difference across Australia.
This is a full-time role in a team that operates 7 days a week. Our Service Centre is operational between the hours of 7:00am - 10:00pm daily. The Service Centre operates as the nerve-centre of the TOMRA operation, monitoring our systems throughout NSW via remote login to minimise downtime and coordinate all onsite maintenance and repairs, as well as provide Australia wide customer service. You will be required to interface with our partners, technicians and customers. This role is heavily team based so we are looking for someone who enjoys working with others and thrives in a team environment. You will be located in the TOMRA Sydney office in St Leonards and will work on a shift-based roster that includes 1 weekend day a week.
What you’ll be doing:
- Provide hotline technical support to partners and colleagues in the field
- Assist with customer queries and complaints
- Monitor systems and run diagnostics via a web-based portal
- Interact with technicians, colleagues and partners visiting sites
- Analyse anomalies and take corrective actions
- Perform configurations and changes to the machines remotely online
- Dispatch field service staff in order to coordinate onsite maintenance and repairs
Qualifications:
- A passion for customer service
- Previous experience with dispatch or scheduling (preferred)
- Good time management skills
- Strong communications skills
- High attention to detail
- Adaptability
- A team mentality
- Competent with technology
What's in it for you?
- Be part of a purpose-driven organisation making a real impact on sustainability.
- Work with passionate, collaborative teams in a supportive environment.
- Be a part of doing great things for the planet and communities!
Service Centre Operator in Sydney employer: Tomra
TOMRA Food is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration in the heart of Queensland. With a strong commitment to employee growth, we provide extensive professional training, global career opportunities, and unique benefits such as birthday leave and fully paid parental leave, ensuring our team feels valued and supported. Join us in making a meaningful impact on food safety and sustainability while enjoying a workplace that celebrates diversity and encourages passion in every role.
