Established in 1959, Stoddart has been synonymous with stainless steel, steel and aluminium metal fabrication for over 60years. We operate out of a state-of the-art facility in the southern suburbs of Brisbane, with an additional network of sales offices and warehouses in Sydney, Melbourne and Perth. Throughout its evolution, Stoddart has proudly continued to remain a 100% Australian-owned family business.
Customer Service Coordinators administer the servicing and repair of customer's foodservice equipment. The role requires skill in dealing with customers in differing circumstances. Coordinators require a broad product and parts knowledge and must possess enhanced written and verbal communication skills. In circumstances where the decision-making process has been delegated to the coordinator, they must be capable of exercising sound judgement and have the ability to draw on a variety of problem-solving strategies.
More specifically your duties will include the following:
Receive and action general enquiries, and requests for service or spare parts by phone or email
Provide basic technical advice and documents to customers
Deal with customer complaints
Conduct post service follow-up with customer
Raise and manage service calls
Schedule technicians including subcontractors
Conduct post service follow-up with technician
Raise invoices and forward to Accounts Receivable.
Process credit card payments, raise credits and recharge invoices
In determining suitability for the role, the following criteria are considered essential:
Skilled at timetabling
Skilled at negotiating difficult conversations
Ability to develop product knowledge over time
Ability to manage customer expectations using de-escalation strategies
Ability to demonstrate enhanced written and verbal communication skills
Ability to read and comprehend documents of a technical nature at an appropriate level
Ability to competently manage priorities in a busy work environment
The following criteria are considered desirable:
Previous experience working in customer service
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Customer Service Coordinator in Brisbane employer: Tom Stoddart
Stoddart is an exceptional employer, offering a dynamic work environment in the heart of Brisbane's southern suburbs. As a 100% Australian-owned family business, we pride ourselves on our supportive culture that fosters employee growth and development, ensuring that our team members are equipped to excel in their roles. With a commitment to innovation and quality in the food service equipment industry, Stoddart provides unique opportunities for career advancement while maintaining a strong focus on collaboration and teamwork.
