At a Glance
- Tasks: Lead SAP support operations and drive continuous improvement in service delivery.
- Company: Join Toll Group, a global leader in logistics and supply chain solutions.
- Benefits: Enjoy competitive salary, professional development, and a supportive team environment.
- Other info: Diverse and inclusive workplace with opportunities for growth and learning.
- Why this job: Make a real impact by solving logistics challenges and enhancing SAP services.
- Qualifications: Bachelor's degree in IT or related field; SAP experience preferred.
The predicted salary is between 90000 - 110000 $ per year.
About Toll Group
At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post.
About the role
As SAP Product Manager – Support & Operations, you will be accountable for the effective run and support of Toll’s SAP platforms. You will ensure incidents, problems and service requests are managed in line with agreed SLAs and operating standards, while driving continuous improvement across SAP support services. This role acts as a key point of coordination between delivery teams, support partners and business stakeholders, ensuring stable operations and production‐ready outcomes.
A day in the life of a SAP Product Manager at Toll Group:
- Lead day‐to‐day SAP support operations, including incident, problem and service request management.
- Ensure SAP services meet agreed SLAs, OLAs and operational standards.
- Drive root‐cause analysis and sustainable resolution of recurring incidents.
- Own SAP support governance, service reviews and operational reporting.
- Coordinate delivery‐to‐run handovers and support hypercare periods.
- Manage support vendor performance and stakeholder communications.
Qualifications:
- Bachelor’s degree in Computer Science, Information Systems or related discipline.
- Master’s degree will be well regarded.
- ITIL certification preferred.
- Strong experience supporting SAP S/4HANA environments.
- Ability to work across multiple time zones when required.
Skills & experience:
- Proven experience managing SAP support operations in complex enterprise environments.
- Strong understanding of IT service management processes (incident, problem, change, release).
- Excellent stakeholder engagement and communication skills.
- Demonstrated ability to drive continuous improvement in run environments.
- Strong analytical and root‐cause analysis capability.
- Ability to balance service stability with ongoing change and uplift.
What moves you?
At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.
Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.
At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.
You must be entitled to work in Australia and be prepared to undertake pre-employment checks including a criminal history check and medical.
SAP Product Manager employer: Toll Group
At Toll Group, we pride ourselves on being more than just a logistics provider; we are a community-focused employer that values collaboration and innovation. Our supportive work culture fosters personal and professional growth, offering industry-leading training and diverse challenges that empower our employees to make impactful decisions. With a commitment to safety and excellence, we provide a dynamic environment where every team member can thrive while contributing to the vital services that keep our communities running.
