At a Glance
- Tasks: Assist ADF members with enquiries via phone, SMS, and email in a fast-paced environment.
- Company: Join Toll Group, a leader in logistics with a supportive team culture.
- Benefits: Flexible hours, potential for overtime, and opportunities for career progression.
- Other info: Be part of a diverse team that values equality and inclusivity.
- Why this job: Make a real difference by helping others during critical moments.
- Qualifications: Experience in customer service or call centre environments is preferred.
The predicted salary is between 49500 - 60500 $ per year.
Toll Transitions is a stand-alone business brand under which Toll delivers and manages comprehensive relocation and removal services to a number of Government and Corporate clients. We have a number of temporary roles available to cover our peak period through to January 2027.
Key Responsibilities
- This is a meaningful, fulfilling and fast-paced role, primarily providing assistance to ADF members with a range of enquiries via phone, SMS and email, operating on a rotating roster between 7.00am - 5.30pm Monday - Friday.
We're committed to delivering an exceptional experience for our members, and we're looking for talented individuals who bring the following qualities to our team:
- Excels in dynamic, high-volume call centre environments: Maintains focus and delivers effective support under pressure while assisting Australian Defence Force (ADF) members with their enquiries.
- Resilient and adaptable: Approaches challenges with a proactive mindset and confidently navigates change.
- Empathetic and solution-focused: Demonstrates warmth, understanding, and strong problem-solving abilities in every interaction.
- Driven by a passion for helping others: Strives to create positive and meaningful experiences for members during critical moments.
- Exceptional listening and communication skills: Communicates with clarity and professionalism, exercising discretion at all times.
- Self-motivated and autonomous: Performs effectively within a team environment while maintaining individual accountability and productivity.
- Collaborative team player: Engages with colleagues both virtually and in person to foster a supportive and connected workplace.
The successful candidate will possess the following attributes:
- Relevant Industry Experience: A minimum of one year's experience in a high-volume, fast-paced contact centre or customer service environment is desirable.
- Technical, System and Keyboard Proficiency: Excellent keyboarding skills and a demonstrated ability to confidently navigate and operate multiple complex computer systems with a high degree of accuracy, including proficiency in Microsoft 365 applications.
- Industry Knowledge Acquisition: Capacity to rapidly acquire and apply knowledge of industry-specific processes, especially those related to the relocations sector and Australian Defence Force (ADF).
- Customer Service Commitment: A strong commitment to delivering exceptional customer service, with a customer-first mindset and a passion for meeting client needs.
- Time Management and Organisational Abilities: Outstanding time management and organisational skills, with the ability to prioritise tasks effectively in a dynamic work environment.
Must be Australian Citizen or Permanent Resident. Must be available for the full duration of the assignment. Primarily Monday-Friday role however some Saturdays are required in December/January along with paid overtime offered as the business requires. Friendly and service-oriented team culture. Potential opportunities to progress in an international Global Logistics company.
About Toll Group
At Toll, we do more than just logistics - we move the businesses that move the world. Our 14,000 team members can help solve any logistics, transport or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide from around 300 sites in over 30 markets, and a forwarding network spanning 140 countries. We are proudly part of Japan Post.
Toll Group does not accept any unsolicited resume referrals from Recruitment Agencies and will not pay any placement fees relating to such unsolicited resume referrals. All applicants must be entitled to work in Australia and be prepared to undergo a criminal history check, pre-employment medical and/or drug & alcohol testing as required. Toll embraces and celebrates a variety of cultures. We continue to build a business that reflects the values of equality, built on the knowledge and understanding that everyone is welcome including the First Nations Peoples, and those of all ages, genders and abilities.
Customer Service Consultants – Brisbane CBD employer: Toll Group
At Toll Group, we pride ourselves on being more than just a logistics provider; we are a community-focused employer that values collaboration and innovation. Our supportive work culture fosters personal and professional growth, offering industry-leading training and diverse challenges that empower our employees to make impactful decisions. With a commitment to safety and excellence, we provide a dynamic environment where every team member can thrive while contributing to the vital services that keep our communities running.
