At a Glance
- Tasks: Be the friendly first point of contact for clients and solve real problems.
- Company: Join TOIM Technology, an award-winning IT services provider in regional NSW.
- Benefits: Enjoy a competitive salary, flexible work, and a $1,000 tech bonus.
- Other info: Experience diverse technologies and enjoy clear career progression opportunities.
- Why this job: Make a real impact while working with cutting-edge technology and a supportive team.
- Qualifications: Strong phone skills, problem-solving mindset, and a passion for people and tech.
The predicted salary is between 62100 - 75900 $ per year.
TOIM Technology is a rapidly growing IT and cloud services partner headquartered in Tamworth, with offices in Newcastle, Dubbo and Moree. We service clients across regional NSW.
We’re an award-winning managed services provider, recognised in CRN’s Fast50 for three consecutive years.
That recognition comes from our relentless pursuit of excellence, our commitment to doing what others won’t, and staying true to our values.
We’re a people-first team with a winning mindset for both our clients and our people.
We’ve helped pioneer technology in remote Australia, including one of the few fully redundant cloud platforms and network aggregations outside metro markets.
If you’re passionate about people and technology, you’ll get exposure to industry-leading innovation right here in regional Australia.
The role
As a Help Desk Concierge, you’ll be the friendly first point of contact for clients.
No two days are the same — you’ll support a broad mix of client environments, solve real problems, and help customers feel confident and cared for.
You’ll thrive in this role if you
- enjoy speaking with people on the phone
- stay calm under pressure
- love solving problems
- bring positive energy to a team
- genuinely care about customer outcomes
- What we’re looking for
- Confidence and a calm manner on the phone
- Strong problem-solving and lateral-thinking skills
- A team-first mindset with a “get it done” attitude
- Someone who challenges the norm and keeps improving
- High energy and motivation
- A real interest in people and technology
- First 90 Days – What Success Looks Like
- Month 1: Foundation
- Complete onboarding and systems training
- Learn TOIM service standards, ticket workflows and communication expectations
- Shadow experienced engineers on client interactions
- Month 2: Build Momentum
- Independently handle common Level 1 support requests
- Deliver clear, timely updates to clients
- Build confidence across core platforms and tools
- Month 3: Make an Impact
- Own your ticket queue and consistently meet service standards
- Contribute to team improvement through better documentation and process ideas
- Support excellent client outcomes and satisfaction metrics
- What you’ll get
- A team culture other workplaces aspire to
• Exposure to diverse technologies across
- Private Cloud
- Networking
- Cyber Security
- Unified Communications
- Microsoft 365
- Rostered day off for your birthday
- Flexible working environment
- $1,000 home office tech bonus
- Generous bonus and incentive plans
- Clear career progression pathways
- Paid training and ongoing professional development
- Referral bonus for new client business
- Salary
Competitive salary + super + performance incentives (based on capability and progression milestones).
The “secret sauce” (tell us in your cover letter)
We’d love to hear about one or more examples of when you
- did whatever it took to get the job done
- went above and beyond to help someone
- overcame adversity when things went wrong
- created a memorable client experience they never forgot
- Non-negotiables (or willingness to obtain)
- Valid Working With Children Check
- Recent National Police Check
- Valid NSW driver licence
- #J-18808-Ljbffr
IT Support – Helpdesk Concierge in Tamworth employer: Toim Technology Pty Ltd
TOIM Technology is an exceptional employer that prioritises a people-first culture, offering a dynamic work environment in the heart of regional NSW. Employees benefit from exposure to cutting-edge technology, generous bonuses, and clear pathways for career progression, all while enjoying a supportive team atmosphere that values innovation and client satisfaction. With unique perks like a rostered day off for your birthday and a $1,000 home office tech bonus, TOIM Technology stands out as a rewarding place to grow your career in IT support.
