At a Glance
- Tasks: Lead national operations and transform healthcare into a scalable organisation.
- Company: Join Australia's largest TMJ healthcare network with a focus on innovation.
- Benefits: Attractive salary, performance incentives, and potential equity participation.
- Other info: Work directly with founders in a culture that values kindness and high performance.
- Why this job: Shape the future of healthcare while building systems and developing leaders.
- Qualifications: Experience in multi-site management and operational excellence required.
The predicted salary is between 148500 - 181500 $ per year.
Build the next generation of specialist healthcare in Australia. TMJ Clinics Australia is Australia's largest dedicated TMJ healthcare network. Founded in 2017, we have grown into a national organisation with 11 clinics across Australia, supported by specialist clinicians, physiotherapists, an in-house digital laboratory and centralised patient services. We are now expanding into sleep medicine and investing heavily in technology, AI-enabled workflows, digital manufacturing and national growth.
The Opportunity
Working directly with the Founders you will lead national operations and help transform a successful business into a scalable healthcare organisation. Success in this role means building the systems, leaders and culture required to operate 20, 30 or even 50 locations while maintaining an exceptional patient experience and workplace culture.
Key Responsibilities
- National Operations
- Lead operational performance across the clinic network
- Improve utilisation, productivity and profitability
- Standardise systems while supporting local flexibility
- Drive operational consistency across all locations
- Growth & Expansion
- Lead new clinic rollout nationally
- Develop scalable opening playbooks
- Coordinate expansion, integration and operational readiness
- Leadership
- Recruit, coach and develop operational leaders
- Mentor clinic managers into high-performing business leaders
- Build succession planning and leadership capability
- Operational Excellence
- Develop scalable SOPs, KPIs and reporting
- Improve workforce planning, efficiency and patient flow
- Strengthen governance, quality and continuous improvement
- Contribute to strategy and Board reporting
- Partner with Finance, Marketing and Clinical Leadership
- Lead major organisational projects and innovation initiatives
About You
You have successfully led and scaled a multi-site organisation. Whether your background is healthcare or another premium service industry, you understand operational excellence, commercial performance and leadership at scale. You enjoy creating order from complexity, developing leaders and building systems that people genuinely want to use. Most importantly, you believe culture is a competitive advantage.
Executive operational leadership
- Multi-site business management
- Demonstrated experience scaling organisations
- Strong commercial and financial capability
- Strategic planning, change management and execution
- KPI development and performance leadership
Highly Desirable
- Experience in healthcare, dental, medical specialists, allied health or other regulated service industries.
- Experience with new site rollout, digital transformation, AI implementation, Lean improvement or acquisition integration will be highly regarded.
Our Culture
We believe high performance and kindness can exist together. Our leaders coach more than they command, value accountability over bureaucracy and understand that great patient experiences begin with great employee experiences.
Why Join Us?
This is an opportunity to help shape one of Australia's fastest-growing specialist healthcare organisations. You will have genuine autonomy to build systems, develop leaders and influence strategy while working directly alongside the Founders. If you're looking for a role where you can build, lead and leave a lasting legacy—not simply maintain an existing operation—we'd love to hear from you.
Remuneration
An attractive executive salary package will be negotiated with the successful candidate. Performance incentives and long-term equity participation may be available for an exceptional applicant.
Chief Operating Officer – National Healthcare Operations employer: TMJ Clinics
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