At a Glance
- Tasks: Help residents and businesses with their enquiries in a busy council environment.
- Company: MCJ Appointments, a supportive and inclusive workplace.
- Benefits: Fortnightly pay, wellbeing program, and dedicated support.
- Other info: 3-month contract with potential extension and competitive pay.
- Why this job: Make a real difference by solving problems for your community.
- Qualifications: Experience in customer service and strong communication skills.
The predicted salary is between 40.61 - 40.61 $ per hour.
MCJ Appointments is seeking a Customer Service Officer who enjoys helping people and can deliver clear, accurate advice in a busy council environment. You’ll support residents, businesses and other customers across the contact centre, front counter and administration team. Every day will bring different enquiries, so you’ll need to listen carefully, find practical solutions and keep accurate records.
What you’ll be doing:
- Responding to calls and face-to-face enquiries about Council services
- Recording requests, applications and complaints in the CRM
- Working towards resolving enquiries at the first point of contact
- Processing front counter transactions, including payments
- Supporting administrative tasks and working with other Council teams
What you’ll bring:
- Experience in a busy, multi-channel customer service role
- Clear communication, empathy and strong problem-solving skills
- Confidence using several computer systems at once
- The ability to prioritise, work independently and maintain accurate records
Council experience, cash handling experience and a relevant customer service or administration qualification would be an advantage.
At MCJ Appointments, we value our team members highly. In addition to the benefits of your new employer, we offer you:
- A fortnightly pay cycle giving you access to your wages sooner rather than later
- A free Workplace Wellbeing Program which will provide you and your family with access to professional support services
- Dedicated consultants to give you all-around support
- Be recognised as part of the team, and not just a number
At MCJ Appointments we strive to create a place where everyone belongs, is valued, and has equal opportunity. We encourage applications from people of all ages, nationalities, abilities, and cultures – including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community, and people living with a disability.
Additional information:
- Local Council
- 3 month contract with possible extension
- $40.61 per hour + Super
Customer Service Officer in Sydney employer: TLH Recruitment
At MCJ Appointments, we pride ourselves on being an exceptional employer, particularly for the Tree Management Officer role within Blacktown City Council. Our supportive work culture fosters professional growth and community engagement, while our comprehensive benefits, including a fortnightly pay cycle and a free Workplace Wellbeing Program, ensure that our team members feel valued and empowered. Join us in making a meaningful impact on the environment and the community, where your expertise in arboriculture will be recognised and appreciated.
