he Quality Assurance Manager is responsible for the implementation and management of the quality assurance compliance program. The role is responsible for providing a compliant and commercially sound fleet service for the our customers. This role is also hands on, as the successful candidate is expected to be involved in the day to day fitment of the vehicles that are in the workshop as required.
The Purpose of the Role
- Manage the performance of the team to build, support and drive a workshop team.
- Deliver training to the workshop team and contractors regarding quality assurance/compliance program to educate and promote best practice.
- Support a culture of quality customer service in the organisation.
- Demonstrate a thorough knowledge of the services provided and relay to customers.
- Consider customer service requirements and develop solutions to meet needs in a timely manner
- Ensure serviceability of specialised and standard equipment including calibration, issue identification.
- Incorporate all required equipment into the development of new vehicle commissioning without impeding on legislation, requirements and standards.
This role has autonomy to make administrative decisions in regards to the Vehicle Technical function within Fleet Services in line with Australian Design Rules. The role also makes day-to-day decision on commercial and contractual matters in liaison with the company Director.
Essential requirements
- Extensive motor mechanic / automotive electrician knowledge.
- Strong experience in Quality Assurance with a record of achieving business outcomes.
- Relevant qualifications and/or equivalent experience in the motor vehicle industry
- Current NSW driver's licence.
- Co-operate across work areas to improve outcomes for customers.
This position offers an attractive remuneration package depending on qualifications, skills and experience. The package includes base salary, compulsory superannuation and generous four weeks annual leave. Our great working conditions include free onsite parking, training and professional development opportunities.
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Fleet Quality Assurance Manager in Sydney employer: TJM Chipping Norton
TJM Chipping Norton offers a dynamic work environment where employees can engage in hands-on vehicle work while also taking on strategic quality assurance responsibilities. The company fosters a culture of quality customer service and provides opportunities for professional development through training and team leadership roles. Employees are encouraged to contribute to a compliant and commercially sound fleet service, ensuring their skills are continuously enhanced.
