At a Glance
- Tasks: Lead a dynamic team to deliver top-notch customer service and manage service operations.
- Company: Join Titanium Caravans, a leader in the caravan industry with a focus on excellence.
- Benefits: Competitive salary, career growth opportunities, and a supportive team environment.
- Other info: Fast-paced environment with opportunities for professional development and team collaboration.
- Why this job: Make a real impact by enhancing customer experiences and leading a passionate team.
- Qualifications: Proven leadership in service management and exceptional customer service skills required.
The predicted salary is between 62100 - 75900 $ per year.
Titanium Caravans is seeking an experienced and highly organised Service Centre Manager to lead our Service Department.
This is a critical leadership role responsible for delivering outstanding customer service, managing a busy service operation, overseeing parts and inventory, and leading a high-performing team.
We are looking for someone who thrives in a fast-paced and complex environment, can think on their feet, solve problems quickly, and maintain exceptional attention to detail while balancing multiple priorities.
Key Responsibilities
- Lead and develop the Service Centre team to deliver outstanding customer outcomes.
- Ensure exceptional customer service standards are maintained at all times.
- Manage service bookings, workflow planning, and job scheduling.
- Oversee inventory and stock control to ensure parts availability and minimise downtime.
- Monitor service performance, productivity, and quality standards.
- Resolve customer concerns professionally and efficiently.
- Drive process improvements to enhance service delivery and operational efficiency.
- Maintain accurate records, reporting, and compliance requirements.
- Foster a positive, accountable, and customer-focused team culture.
About You
You will be a strong leader with a genuine passion for customer service and operational excellence.
- Proven experience managing a service, operations, or workshop environment. Caravan industry experience desirable
- Exceptional customer service and relationship management skills.
- Strong people leadership experience, including coaching, performance management, and team development.
- Ability to make sound decisions quickly in a dynamic environment.
- Experience managing stock, inventory, and resource allocation.
- Outstanding organisational and time-management skills.
- High-level problem-solving and conflict-resolution abilities.
- Exceptional attention to detail with a commitment to accuracy.
- Strong computer and administrative skills.
- What Success Looks Like
- Customers receive a premium service experience.
- Service jobs are completed efficiently and accurately.
- Stock levels are effectively managed and controlled.
- The service team is engaged, productive, and accountable.
- Operational targets and customer satisfaction measures are achieved.
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Service Centre Manager in Narangba employer: Titanium Caravans Pty
At Titanium Caravans, we pride ourselves on being an exceptional employer that values leadership and customer service excellence. Our Service Centre Manager role offers a dynamic work environment in a fast-paced industry, with opportunities for professional growth and development within a supportive team culture. Enjoy competitive benefits and the chance to make a meaningful impact while working in a company that prioritises both employee satisfaction and outstanding customer outcomes.
