At a Glance
- Tasks: Deliver exceptional customer service and manage orders during the festive season.
- Company: Join Tip Top, Australia's favourite bakery brand with a rich heritage.
- Benefits: Flexible hybrid work model, supportive team environment, and opportunities for growth.
- Other info: Inclusive workplace welcoming diverse applicants and offering career development.
- Why this job: Be part of a purpose-driven team creating moments of goodness every day.
- Qualifications: Strong communication skills and a passion for helping others.
At Tip Top, we don't just bake bread—we create moments of goodness every day.
As part of George Weston Foods, we're home to some of Australia and New Zealand's most loved brands like Tip Top®, Abbott's Bakery®, Golden® and Bürgen®.
Customer Service CHRISTMAS CASUAL 16-week Contract
Join Tip Top - Australia's Favourite Bakery Brand!
- Location: Chullora Bakery (hybrid after completion of training)
- Type: Christmas Casual: November 2026 - February 2027 (specific dates will be confirmed)
We're looking for a National Customer Service Representative who is passionate about delivering outstanding customer experiences and making a real difference during one of our busiest times of the year.
If you enjoy solving problems, building strong relationships, and working in a fast-paced environment, we'd love to hear from you.
What You'll Do
- Order Management - accurately process and manage customer orders
- Case Management - Respond to customer enquiries via phone, email, and digital channels in a professional, timely, and customer-focused manner
- Data Integrity - maintain accurate customer information in CRM systems (e. g. Salesforce)
- Cross-Functional Collaboration - work closely with Sales and Supply Chain teams to investigate enquiries and provide timely customer updates and solutions
- Customer Onboarding - support new customers through the onboarding process, ensuring a smooth transition through to their first order
- What You'll Bring
- Strong verbal and written communication Skills, with the ability to communicate clearly, professionally and empathetically
- A genuine passion for helping people and delivering exceptional customer experiences
- Excellent problem-solving, organisational, and multitasking abilities.
- Confidence navigating multiple systems and priorities in a fast-paced environment.
- A collaborative, team-first mindset with a desire to continuously learn and improve.
Why Join Tip Top?
- Work with some of Australia's most iconic and trusted brands.
- Be part of a purpose-driven organisation where safety is a core value.
- Enjoy a flexible hybrid working model following successful completion of training.
- Join a collaborative, supportive, and high-performing team.
- Contribute to a culture that values innovation, continuous improvement, and customer excellence.
- Start the Conversation
If this role sounds like you and you're eager to learn, grow, and help create everyday moments of goodness, we want to hear from you.
Our Recruitment Process typically consists of a brief, prearranged telephone or video call, followed by 1-2 interviews in-person or over Teams.
We're happy to adjust our recruitment process to support your accessibility needs.
Let us know your needs in providing a positive, barrier-free recruitment process via phone on (02) 9168 4*** or email to ***************@gwf. com. au .
Please do not call to enquire about this position as the phone number is for requesting accessibility needs only.
During the recruitment process you may be required to complete pre-employment screening which can consist of a medical (includes drug & alcohol testing) and a criminal record check.
At Tip Top we strive to create a place where Everyone belongs, Everyone is valued, and Everyone has equal opportunity.
We encourage applications from people of all ages, nationalities, abilities, and cultures - including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community and people living with disability.
Customer Service Representative employer: Tip Top
At Tip Top Bakeries, we pride ourselves on being an exceptional employer that fosters a supportive and inclusive work environment. As a Production Planner at our Ermington site, you'll enjoy benefits such as flexible working options, extensive training programs, and family-friendly policies, all while contributing to a brand that brings joy to Australians. Join us to grow your career in a dynamic FMCG setting where every employee is valued and has the opportunity to make a meaningful impact.
