At a Glance
- Tasks: Support tenants in their new homes and manage tenancy documentation.
- Company: Guardian Living Australia creates homes for people with disabilities, promoting independence and community participation.
- Benefits: Hybrid work model, opportunity for growth, and a chance to make a real difference.
- Other info: Hands-on role with opportunities for professional development and teamwork.
- Why this job: Join a passionate team and help individuals settle into homes designed for them.
- Qualifications: Experience in tenancy or property management; strong communication and organisational skills.
The predicted salary is between 49500 - 60500 $ per year.
At Guardian Living Australia (GLA), we believe a great home changes lives. We develop and manage Specialist Disability Accommodation (SDA): high-quality, purpose-built homes that give people with disability more choice, control and independence in how they live. Our purpose is to create homes that support people's health, wellbeing and participation in their community, and to back every home with tenancy support that is as considered as the build itself.
Based in either Brisbane or Sunshine Coast (working hybrid) you'll support our growing portfolio of homes across NSW and QLD, drawing on the group's strong local tenancy and delivery expertise while staying close to the people who live in our homes. This role will be .6 part time to commence with and may grow into a full time role over time.
We're looking for a Tenancy Officer to join our fast-moving Housing Management team. Reporting to the Housing Manager located in Victoria, you'll make sure every tenant has a smooth, well-supported start in their new home, and a consistent, reliable experience for as long as they live with us. You'll keep tenancy documentation accurate and support SDA claiming, coordinate maintenance, and be a warm, professional point of contact for participants, families, support coordinators and service providers.
In practice, that means:
- Getting onboarding right: preparing tenancy agreements and sign-up documents so new tenants can move in with confidence
- Keeping the experience consistent: answering tenancy queries promptly and following them through to resolution
- Acting as a communication conduit: between maintenance and other business functions/stakeholders and the tenant where required to ensure a smooth tenant experience
- Keeping records and claims accurate: supporting SDA endorsements and uplifts, rent tracking and data integrity across our systems
- Engaging closely with our key partners: such as SIL (Supported Independent Living) providers who deliver the care for our tenants inside our homes
Regular activity will include:
- Prepare and maintain RTA tenancy and SDA service agreements, renewals and onboarding documents in line with Queensland tenancy legislation and NDIS requirements
- Manage the tenancy inbox on an ongoing basis, responding to enquiries as they arise
- Ensure NDIS plans are received and current as well as follow up on plan renewals
- Undertake property inspections, including incoming and outgoing condition inspections and regular routine inspections
- Support occupancy, vacancy and waitlist administration, and respond to tenancy queries, including reasonable rent contributions
- Support Finance with SDA claims and uplifts and rent tracking and arrears follow-up
- Coordinate maintenance requests, schedules and vendor administration
- Keep tenancy CRM records accurate and prepare regular tenancy, occupancy, claims and maintenance reports
- Draft tenant notices, updates and newsletters, and suggest process improvements
This is a hands-on role in a growing team. You'll work closely with the Housing Manager, Facilities Manager and our Finance, Journey and Marketing teams, alongside participants, families, support coordinators, plan managers, SIL providers and the NDIA.
Who you are:
- Experience in tenancy, property or social and community housing, ideally within disability services, housing or a related sector
- A current real estate registration certificate or willingness to obtain
- Understanding of NDIS SDA guidelines, tenancy legislation and SDA claiming processes (desirable)
- Strong attention to detail, with high accuracy in data entry and documentation management
- Clear, warm written and verbal communication, with the confidence to engage professionally with participants, families and external stakeholders
- Highly organised, able to manage competing priorities and meet deadlines in a fast-paced environment
- Curious and confident with AI tools
- Confident with Microsoft 365 and CRM or property management platforms; Tenancy related CRM experience highly regarded
- Discreet and trustworthy when handling sensitive participant and financial information
- Curious and improvement-focused, adaptable, and happy to step in wherever the team needs you
- A qualification in business administration, property management, finance or a related field (desirable)
- Right to work in Australia, a current NDIS Worker Screening Check (or willingness to obtain one during onboarding) and a valid driver's licence are essential, and the flexibility to travel as needed – travel is not tied to set days
Why is this role different?
Every agreement you process and every follow-up you close helps someone settle into a home built for them. You'll join a person-centred team that values integrity, continuous improvement and getting things right the first time, with real scope to shape how our tenancy processes work as we grow.
CLOSING DATE: Please note we plan to conduct interviews as suitable applications are received, so please apply as soon as possible.
Tenancy Officer (Guardian Living Australia) in Brisbane employer: Tinythunder
Tinythunder is dedicated to creating high-quality, purpose-built homes that empower individuals with disabilities, offering them greater choice and independence. The company fosters a supportive work environment where employees can contribute to meaningful projects that enhance community wellbeing. With opportunities for professional growth and a commitment to employee wellbeing, Tinythunder stands out as an attractive employer in the disability accommodation sector.
