At a Glance
- Tasks: Troubleshoot e-commerce issues and manage online orders with precision.
- Company: Join a dynamic UK-based e-commerce team near Maitland.
- Benefits: Competitive salary, office environment, and opportunities for growth.
- Other info: Work hours align with UK time; great for those seeking international experience.
- Why this job: Be the tech-savvy hero solving real customer problems in e-commerce.
- Qualifications: 2+ years in e-commerce and strong IT skills required.
Are you systems driven and skilled at finding the root cause for technical user errors on an e-commerce platform? Our UK client close to Maitland is seeking someone with a background in e-commerce with strong knowledge of IT and e-commerce terminology to identify, troubleshoot, and write comprehensive reports to escape findings of issues regarding online orders, platform glitches, and technical customer queries.
This position is office-based, and working hours are based on UK time and season. (09:30 - 18:00 SAST / 10:30 - 19:00 SAST)
REQUIREMENTS
- Matric, or equivalent qualification
- Minimum 2 years' e-commerce order and system administration experience
- Proven experience resolving and escalating system discrepancies and issues
- Logistics/freight experience, including couriers, warehouses and logistics portals
- Excellent written English communication skills
- Experience with product and catalogue data
- Exceptional attention to detail
- Strong understanding of technical and IT terminology
- Highly technically minded with excellent computer literacy, including Microsoft Office, Google and MetaAI proficiency
- Proactive, solutions-driven approach with strong follow-up skills
DUTIES
- Manage, amend and cancel orders on the in-house system
- Resolve issues relating to consignments, customer information, surcharges and stock
- Identify, investigate and report system faults and recurring issues
- Escalate technical issues to developers with clear supporting information
- Write detailed reports for the Customer Service team
- Manage product and catalogue data, including pack sizes, units and variants
- Update pricing across multiple storefronts and websites
- Publish prepared content across multiple websites
- Reconcile warehouse portal data with the in-house system
- Ensure online stock and pricing remain accurate
Salary: R negotiable dependent on experience
E-Commerce Support and Digital Operations Assistant employer: Timepers
Join a dynamic team in Maitland where your skills in e-commerce and IT will be valued and nurtured. Our supportive work culture fosters collaboration and innovation, providing ample opportunities for professional growth and development. Enjoy the benefits of a structured office environment while contributing to a thriving e-commerce platform that prioritises employee well-being and success.
