At a Glance
- Tasks: Support daily operations, drive sales, and deliver exceptional customer experiences.
- Company: Join Storage X, a fresh self-storage business in Melbourne.
- Benefits: Receive comprehensive training and support from experienced managers.
- Other info: Opportunity to work at either Northcote or Bentleigh location.
- Why this job: Be part of a growing team and make a real impact in customer service.
- Qualifications: 2+ years in customer-facing roles; passion for helping others.
The predicted salary is between 47250 - 57750 $ per year.
About Us
Storage X is a new Melbourne self-storage business on a mission to make storage simple, combining smart service, secure spaces, and a people-first approach. We're expanding across south-east and inner Melbourne, with Storage X Northcote and Storage X Bentleigh as our first new launch sites.
The Role
We're hiring two Assistant Store Managers — one for our Northcote facility and one for our brand-new Bentleigh facility, to support the day-to-day running of each site. Working under the direction of the Store Manager, you'll help drive occupancy from the ground up, deliver a great customer experience, and take ownership of delegated tasks. We're looking for someone who enjoys working with people, thrives in a customer-focused environment and takes pride in hitting their KPI targets and delivering great results. Please indicate your preferred location (Northcote or Bentleigh) when applying.
What You'll Do
- Support the Store Manager in driving revenue growth through consultative sales, and maximising occupancy
- Convert enquiries into rentals, conduct facility tours, and help customers select the right unit for their needs
- Promote and sell ancillary products and services, including packing supplies and truck hire
- Deliver a consistently outstanding customer experience across walk-in, phone, and digital touchpoints
- Support the full customer lifecycle: enquiry, lease documentation, account management, and move-out
- Manage customer accounts including invoicing, payments, and overdue account follow-up
- Support marketing activities including following up leads, sending review requests, and updating tenant records
- Maintain high standards of cleanliness, presentation, and tidiness
What we are looking for
- Minimum 2 years' experience in a customer-facing role within self-storage, retail, hospitality or wholesale, or a similar environment
- A genuine passion for helping customers with a positive can-do attitude
- Sales experience with the ability to convert enquiries and upsell products and services
- Sound conflict resolution skills, with the ability to de-escalate situations calmly and professionally
- Strong computer, administrative, and communication skills
- A proactive, solutions-focused approach and the reliability to manage the centre independently when required
- A current driver's licence. Forklift licence (desirable)
What's On Offer
- Full self-storage systems and industry training
- Support from an experienced Store Manager and head office team
- The opportunity to be part of something new
Assistant Store Manager employer: Time & Place
Time & Place is committed to creating a positive work environment where employees can thrive. The company values customer service and teamwork, providing opportunities for professional growth in a target-driven atmosphere. Employees take pride in achieving their goals and contributing to the company's success.
