DUTY MANAGER WANTED
Kent Town Hotel | Kent Town, Adelaide | Full-Time
Something big is happening at Kent Town Hotel. We've taken over the venue and we're bringing everything with us — award-winning food and drink, high-energy team culture, and the belief that good enough is never good enough. We're part of the Tilley & Wills Hospitality Group, an independent, multi-award-winning hospitality group with over 30 years running some of Adelaide and New South Wales best-loved venues, including Aanuka Beach House, Verandah Precinct, Cabana Bar, and now Kent Town Hotel.
As we bring Kent Town Hotel into a new era, we're building a leadership team who can match the ambition — and we're on the hunt for a Duty Manager who can run a shift like a conductor runs an orchestra: calm, sharp, and always one step ahead of the chaos.
The Role
You’ll be the go‑to person on the floor — the one holding the whole venue together, from the moment the doors open to last drinks. Whether it’s a quiet Tuesday lunch or a heaving Friday night, you’ll be the steady hand keeping service flowing, the team motivated, and every guest looked after. This is a hands‑on leadership role for someone who genuinely thrives under pressure and takes real ownership of everything that happens on their shift.
What You’ll Be Doing
- Running shifts front‑to‑back — from opening checks and cash float setup through to end‑of‑night reconciliation and lock‑up
- Leading, motivating and troubleshooting with the floor, bar and gaming team in real time
- Making sure RSA, RCG, WHS and licensing standards are upheld on every single shift, no exceptions
- Handling guest feedback and the occasional curveball with professionalism and a level head
- Managing cash handling, security procedures and reporting requirements accurately
- Overseeing stock levels, ordering and basic rostering coverage during your shift
- Being the calm in the storm when the pub is three‑deep at the bar and the kitchen's slammed
- Supporting the wider management team with day‑to‑day operational decisions and escalating issues where needed
You Are
- An experienced hospitality leader with a proven track record running high‑volume shifts
- Skilled in restaurant and floor management within an à la carte dining environment
- Current RSA (mandatory) — RCG highly regarded
- A natural problem‑solver with sharp instincts, quick thinking, and a genuinely cool head under pressure
- A confident, hands‑on people‑leader who brings the best out of a team, especially on a big night
- Reliable, well‑presented, and just as comfortable behind the bar as you are managing the floor
- Someone who takes real pride and ownership in the standard of the venue on your shift
- Available across a mix of days, nights and weekends, including peak trading periods
The Perks
- Full‑time hours with a growing, multi‑award‑winning hospitality group
- 50% off food & drinks across all Tilley & Wills venues
- Real career progression — this is a genuine leadership pathway within the group
- Access to our Employee Assistance Program (EAP)
- The chance to be part of the team relaunching one of Adelaide's most iconic venues
#J-18808-Ljbffr
Duty Manager in Adelaide employer: Tilley And Wills
Kent Town Hotel, as part of the Tilley & Wills Hospitality Group, offers an exceptional work environment for an Operations Manager in Adelaide. With a focus on career progression and a supportive team culture, employees benefit from competitive salaries and the opportunity to be hands-on in a dynamic venue known for its outstanding service and events. Join us to thrive in a fast-paced setting where your contributions directly impact guest experiences and operational success.
