Responsibilities
- Provide daily support for Creator Networks: handle inquiries and support tickets, deliver clear solutions promptly, maintain service standards, track issues with accurate case notes, and summarize recurring questions into self‑serve resources (FAQs, guides).
- Maintain and optimize the Creator Network Support Hub: update self‑service materials, identify workflow improvement opportunities, and manage tracking systems to assist Agency Managers in efficient task completion.
- Support LIVE agency campaign operations: assist in the full process from setup to post‑review, help prepare training materials, coordinate campaign tracking and performance summaries, and collaborate with regional/global teams.
- Undertake TikTok Creator Network marketing support: engage with the community, create and edit short videos, design brand‑consistent visuals, analyze campaign performance, assist with administrative tasks and event organization, and track content engagement metrics.
- Collaborate with product teams: collect and relay agency feedback, support new product feature testing and documentation, update onboarding SOPs, and prepare weekly updates using dashboards and trackers.
- Onboard new Creator Networks: welcome new members, share weekly tips and monthly digests, and communicate product/policy updates clearly and timely.
Minimum Qualifications
- Available to undertake a 6‑month internship commitment, with a minimum weekly on‑site presence of 3 days.
- Demonstrated exceptional organizational abilities, with a proven track record of managing multiple tasks simultaneously while maintaining precision and clarity.
- A proactive, solution‑focused communicator with a genuine passion for supporting and assisting others.
- Meticulous attention to detail, coupled with a strong sense of ownership and consistent reliability in task execution.
Preferred Qualifications
- Demonstrated interest or hands‑on experience in technology, media, creator economy, or platform operations.
- Familiarity with support tools, ticketing systems, and data analytics dashboards.
- An inquisitive mindset with a strong desire to understand the operational mechanics of large‑scale platforms.
- Ability to translate data insights and pattern recognition into actionable, impactful process improvements.
If you have any questions, please reach out to us at .
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Agency Operation & Content Support Project Intern (TikTok LIVE) - 2026 Start(BS/MS) employer: TikTok
At TikTok, we pride ourselves on being an exceptional employer, fostering a vibrant work culture that champions creativity and collaboration. Our global team thrives in an inclusive environment where diverse perspectives are celebrated, offering ample opportunities for professional growth and innovation. Located in dynamic hubs like Singapore, we empower our employees to tackle exciting challenges while making a meaningful impact in the tech industry.
