Solutions Architect

Join us as we scale our business by building on our tremendous success around the world. The massive database market is going to double over the next few years and TiDB is a global player positioned as a major disruptor with TiDB Database and Database as a Service offering. TiDB is the proven enterprise database foundation for the AI era. We help companies solve today's database problems: cost, scale, downtime, and complexity. With a distributed SQL architecture that is already battle-tested at enterprise scale, we help those same companies future-proof for innovating with AI, by giving them one unified foundation for transactional state, vector context, real-time analytics, and safe agent operations.

In a world where AI agents need to work on fresh data, act safely, and scale economically, TiDB is not another database add-on; it is the highway system for agentic workloads. Large and high-growth organisations in markets as varied as financial services, logistics, gaming, e-commerce, and software as a service have successfully deployed and expanded their TiDB footprint on mission-critical applications. Our strong open-source community roots (40,000+ stars on GitHub), innovative products, and inclusive culture draw passionate and dedicated people to our company.

Role Overview: You have the rare combination of technical savviness and business acumen and you’re looking for a career where you can utilise both as a Solutions Architect at PingCAP. You will hone each of these skills by advising a diverse set of customers on what is possible using TiDB.

We are seeking a highly skilled Presales/Solution Architect to join our dynamic team. The Presales team will be responsible for designing and implementing innovative solutions to meet our clients' business needs. The ideal candidate will have a strong technical background, excellent problem-solving skills, and the ability to communicate complex concepts effectively to both technical and non-technical stakeholders.

PingCAP’s Presales are empowered to come up with creative solutions on the spot, so we are looking for someone willing to challenge the status quo and throw out the manual on occasion. We welcome candidates with an entrepreneurial mindset to work together with our talented team. Be prepared to roll up your sleeves, remain flexible, and hit the ground running with a go-getter mentality.

Responsibilities:

• Educate prospects and customers/partners on what is possible with TiDB and share best practices for integrating into their applications.
• Understand customer requirements and communicate the business value of solving technology problems using TiDB.
• Guide the design and deployment of hybrid transactional and analytical databases that impact multiple functional areas of a customer's organisation.
• Work on RFPs/customer's technical requirements with the Sales team.
• Prepare demos and proofs-of-concept to demonstrate various use cases for TiDB.
• Create technical content to show customers how to integrate TiDB or implement best practices for new technologies.
• During a customer's implementation, assist backend developers, database administrators, product managers, and project owners with any and all technical questions that arise.
• Assist developers with debugging their database integrations and suggesting code optimisation in a variety of programming languages.
• Document the architectural solutions that customers have designed and deployed.
• Distill and communicate customer needs and product feedback to Product Management, Engineering, Marketing, and Sales.
• Public speaking by participating in physical or online events.

Qualifications:

• Proven experience as a Presales or similar role, with a minimum of 5-10 years of experience in solution design and implementation.
• Excellent communication and interpersonal skills, with the ability to articulate complex technical concepts to both technical and non-technical audiences.
• Strong technical proficiency in a wide range of technologies, including but not limited to cloud computing, microservices architecture, API design, database systems, and security principles. A strong database experience is a must; MySQL experience is most preferred.
• Experience in one or more public cloud environments, e.g. AWS, Azure, Google Cloud Platform.
• Bachelor's degree in Engineering, Computer Science, MIS or a comparable field is preferred.