Ticketmaster Australia in Melbourne seeks a Customer Advocate within the Fan Support division to investigate difficult post-event cases, handle complaint logs, and assist the Fraud Analyst to prevent and recover funds where possible.
You will liaise with client managers, legal departments, and promoters to achieve the best outcomes for TM and customers, while maintaining high service standards and a rotating roster.
Customer Advocate & Fraud Support Specialist in Melbourne employer: Ticketmaster Australia
At Ticketmaster, we pride ourselves on being a leading employer in the live entertainment industry, offering a vibrant work culture that fosters collaboration and innovation. Located in Melbourne, our team is dedicated to supporting the world’s biggest touring artists while providing employees with ample opportunities for professional growth and development. With a strong commitment to diversity and inclusion, we ensure that every team member can thrive and contribute their unique perspectives in a supportive environment.
