About the Role
As a Customer Service Supervisor, you will be responsible for leading and coaching the frontline team at our Melbourne store to deliver customer service excellence and to achieve revenue growth through sales options.
- Hold daily briefings with your team to communicate strategies, actions, and business performance.
- Personally manage key customer relationships and support team in dealing with customer issues.
- Continuously analyse customer satisfaction scores and take corrective actions.
- Plan & schedule staffing levels in line with business volume and targets.
- Continuously train and coach all employees.
About You
To be successful in this position, our newest team member will have the following:
- Previous supervisory/management experience in a customer service orientated environment.
- Skilled ability to lead, grow and maintain a cohesive and high performing team.
- Expert customer service and sales skills.
- Experience working in a fast paced and challenging environment.
- A full and current AU driver's licence with the ability to drive automatic vehicles.
About the Offer
In return for your hard work and dedication, you will be rewarded with:
- A competitive annual salary package.
- Opportunities for career growth and development.
- A supportive team environment.
- Employee benefits and a motivating company culture.
- Fully maintained company vehicle and tolls provided.
Customer Service Supervisor employer: Thrifty
As a Customer Service Supervisor at our Melbourne store, you will thrive in a dynamic and supportive work environment that prioritises employee growth and development. We offer a competitive salary package, a fully maintained company vehicle, and a culture that fosters teamwork and excellence in customer service. Join us to lead a high-performing team and make a meaningful impact on our customers' experiences while enjoying the benefits of a motivating workplace.
