At a Glance
- Tasks: Manage online customer service, process orders, and resolve issues with a friendly approach.
- Company: Join Keane Ceramics, a family-run, female-led business with a supportive team culture.
- Benefits: Enjoy a steady schedule, hands-on training, and opportunities for skill development.
- Other info: Work in a dynamic environment with a focus on teamwork and customer satisfaction.
- Why this job: Make a real difference in customers' lives while connecting with Australia's ceramics community.
- Qualifications: 2+ years in customer service, strong communication skills, and attention to detail.
The predicted salary is between 47250 - 57750 $ per year.
Thread Recruitment is partnering with Keane Ceramics to find a Customer Service Administrator to manage web orders.
Based on-site in West Gosford, this is primarily an office-based administration and online customer service role.
Keane supplies ceramics materials and equipment to artists, schools, studios and hobbyists across Australia.
You’ll get to know the products, the customers and what it takes to get their orders out without a hitch.
If a tidy inbox, a solved parcel mystery and a heartfelt thank-you email make your day, you’ll love this one.
What You’ll Be Doing
You’ll manage the day-to-day online customer service admin, working with the retail and dispatch teams to keep orders moving and customers informed.
What that looks like
- Managing the customer inbox, phones and live chat.
- Helping customers with online orders, shipping, stock availability and product questions, including suggesting alternatives.
- Processing refunds, credits and order changes.
- Following up freight issues, tracking missing parcels and organising replacements.
- Applying Keane’s customer policies fairly and consistently.
- Helping in the shop or dispatch when the team needs an extra pair of hands.
Who You Are
You enjoy helping people and taking the time to understand what they need.
When something goes wrong, you find a way to make it right.
You make sure every customer feels heard and cared for.
You’ll ideally bring
- 2+ years in customer service, sales administration or a similar role
- Confidence working across multiple systems at once
- Experience with an inventory or POS system (Cin7 is a bonus)
- Strong attention to detail and clear written communication
- Experience handling customer complaints calmly and professionally
- Shopify or Shippit experience (a plus)
Why Keane?
Keane Ceramics is a family-run, female-led business with a lot of heart.
You’ll join a team that genuinely enjoys working together and always has each other’s back.
They hold high standards, show care in every interaction and take real pride in their work.
You’ll also get to know the customers and their projects, from someone trying pottery for the first time to an established studio preparing its next collection.
You can expect
- A steady Monday to Friday, 8am to 4pm schedule, with no weekends.
- A permanent, full-time role in a well-established business.
- Hands-on training and support as you learn.
- Opportunities to build your skills and take on broader responsibilities over time.
- A connection to Australia’s ceramics community and the products that keep it creating.
- #J-18808-Ljbffr
Customer Service Administrator in Gosford employer: Thread Recruitment
Straightcurve Australia is an exceptional employer that prioritises meaningful relationships and values-driven work. With a strong focus on craft and sustainability, employees enjoy high ownership and autonomy, alongside structured training and support to foster both professional and personal growth. The collaborative work culture ensures that every team member feels valued and empowered to contribute to the company's success across Victoria and Tasmania.
