This is a customer-facing role within a leading workwear fashion specialist servicing national and international wholesale accounts. You will manage inbound and outbound customer communications, support sales growth, maintain the showroom, and manage customer data within the CRM system. Reporting to the National Sales Manager. My client has a well-established account base for over 30 years. You will be developing relationships with Accounts.
Key responsibilities
Answer incoming calls and provide support to customers for stock enquiries, order enquiries, stock arrival dates, returns, and web enquiries
Ensure all notes are entered into CRM after each call against the customer
Manage customer complaints and escalate if further action is required
Identify sales opportunities and lodge all requests for quotes
Make outbound calls to appropriate sections of the database to generate potential sales and increase customer spend through relationship building
Track potential sales opportunities regularly and ensure appropriate follow-ups are carried out
Provide information on specials and new products to customers
Ensure that all customers attending the showroom are looked after as required
Manage all samples borrowed from the showroom to ensure they are returned or invoiced out
Maintain the showroom in a clean, tidy, neat and labelled manner
About you
Excellent experience and long-term tenure in their career (5 years minimum preferred)
Able to work autonomously
Living within a 30-minute radius of Eagle Farm offices
About us
Our client is a well-established business, over 35 years old, and provides an excellent working environment with a very strong staff base (most have been with them for over seven years).
Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad .
#J-18808-Ljbffr
Wholesale Customer Success & Showroom Manager in Brisbane employer: Thread Hunters
Our client is an exceptional employer, offering a vibrant work culture in the stylish Eagle Farm area, where employees enjoy a supportive environment and strong camaraderie, with many staff members boasting over seven years of tenure. The company prioritises employee growth through ongoing training and development opportunities, ensuring that team members can thrive in their roles while contributing to the success of a well-established business with over 35 years in the industry. With a focus on relationship building and customer satisfaction, this role provides meaningful engagement and the chance to make a real impact in the workwear fashion sector.
