Customer Success Manager – Australia in Sydney

Customer Success Manager – Australia in Sydney

Sydney Full-Time 90000 - 110000 $ / year (est.) On-site
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At a Glance

  • Tasks: Drive customer success for legal clients using AI solutions and build strong relationships.
  • Company: Thomson Reuters, a leader in legal tech innovation.
  • Benefits: Competitive salary, flexible work options, and professional growth opportunities.
  • Other info: Join a dynamic team focused on transforming legal workflows.
  • Why this job: Make a real impact in the legal field with cutting-edge AI technology.
  • Qualifications: Experience in customer success and strong communication skills.

The predicted salary is between 90000 - 110000 $ per year.

Thomson Reuters is seeking a Customer Success Manager in Australia to own outcomes for a portfolio of legal customers using AI solutions. You will translate business goals into measurable success plans, drive adoption from first value to scaled rollout, and build executive-level relationships that drive renewals and expansion.

You will lead onboarding and ongoing adoption, embedding CoCounsel into priority legal workflows, while coordinating cross-functional teams and delivering ROI-focused.

Customer Success Manager – Australia in Sydney employer: Thomsonreuters

Thomson Reuters is an exceptional employer, offering a dynamic work culture that prioritises flexibility and work-life balance through its hybrid work model and supportive policies. Employees benefit from comprehensive career development opportunities, competitive benefits, and a strong commitment to social impact, all while working in a collaborative environment that values diversity and inclusion. Join us in making a real-world impact in the legal sector, where your contributions will help uphold justice and transparency across Australia.

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Contact Details:

Thomsonreuters Recruitment Team

We think you need these skills to ace Customer Success Manager – Australia in Sydney

Customer Success Management
AI Solutions
Business Goal Translation
Measurable Success Planning
Adoption Strategy Development
Relationship Building
Onboarding