At a Glance
- Tasks: Engage with clients to enhance their experience and drive adoption of LegalTech solutions.
- Company: Join Thomson Reuters, a leader in legal technology and innovation.
- Benefits: Enjoy flexible work arrangements, competitive benefits, and career development opportunities.
- Other info: Be part of a diverse team committed to inclusion and social impact.
- Why this job: Make a real-world impact by helping clients achieve justice and transparency.
- Qualifications: Legal experience and strong customer relationship skills are essential.
The predicted salary is between 61650 - 75350 $ per year.
Are you a customer-obsessed advisor who can translate LegalTech capabilities into measurable outcomes across the APAC and Middle East region? We're seeking a Lead Legal Solutions Client Adviser to partner with key customers and prospects, deepen adoption and value realisation and elevate the end-to-end experience across our Legal Solutions and broader Thomson Reuters portfolio. In this role, you will drive satisfaction and retention by ensuring customers and key prospects understand LegalTech use cases, focusing on increasing product adoption, utilisation and value realisation. Acting as a trusted legal solutions adviser, you will directly engage with clients and prospects to understand their use cases, drive solution adoption and contribute to the continuous improvement of products and customer experience.
About the Role
- Customer and Prospects Legal Solutions Engagement: Lead meetings to understand and document customer use cases, share best practices and advise on embedding strategies.
- Driving Sales and Adoption: Provide training to boost product use and identify opportunities for better utilisation of Thomson Reuters legal solutions and associated platforms.
- Value Realisation: Help measure ROI and guide prospects and customers toward desired outcomes.
- Retention and Expansion: Collaborate with teams to find upsell opportunities and ensure customer satisfaction.
- Customer Advocacy: Promote customer success stories and support long‑term goal planning.
- Collaboration: Work with sales, CSM, marketing and partners across the APAC and Middle East region to develop campaigns and align strategies.
- Product Roadmap: Collect feedback to inform product development and M&A decisions.
- Thought Leadership: Share insights through papers, events, and community engagement.
About You
- Legal experience and practical knowledge of legal practice.
- Experience in supporting change management and digital transformation efforts.
- Proven customer-centric mindset and commitment to exceptional service.
- In‑depth understanding of legal software technology products.
- Experience in building and maintaining strategic customer relationships.
- Excellent executive‑level verbal and written communication skills.
- Ability to analyze data and solve complex customer challenges.
Additional preferred qualifications include:
- Experience working with cross‑functional and cross‑regional teams.
- Strong understanding of the evolving legal services landscape.
- Experience in project management and delivering technology‑driven initiatives.
What’s in it For You?
- Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office‑based roles while delivering a seamless experience that is digitally and physically connected.
- Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset.
- Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real‑world solutions.
- Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company‑wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
- Culture: Globally recognized, award‑winning reputation for inclusion and belonging, flexibility, work‑life balance, and more.
- Social Impact: Make an impact in your community with our Social Impact Institute.
- Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency.
About Us
Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency.
Lead Legal Solutions Client Adviser in Sydney employer: Thomson Reuters
Thomson Reuters is an exceptional employer, offering a dynamic work culture that prioritises flexibility and work-life balance through its hybrid work model and supportive policies. Employees benefit from comprehensive career development programs, competitive benefits, and the opportunity to make a meaningful impact in the legal field while working with cutting-edge AI technologies. With a strong commitment to inclusion and social responsibility, Thomson Reuters empowers its team to grow professionally and contribute to a greater purpose.
