At a Glance
- Tasks: Lead customer success for legal clients using AI solutions and drive adoption.
- Company: Thomson Reuters, a leader in legal technology and innovation.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Join a dynamic team focused on innovation and client satisfaction.
- Why this job: Make a real impact in the legal field by helping clients succeed with AI.
- Qualifications: Experience in customer success and strong relationship-building skills.
The predicted salary is between 90000 - 110000 $ per year.
Thomson Reuters in Australia is hiring a Customer Success Manager to own outcomes for a portfolio of Australian legal customers using AI solutions.
You will translate business goals into measurable success plans, drive adoption from first value to scaled rollout, and build executive-level relationships to secure renewals and expansions.
You will lead onboarding and implementation end-to-end, identify new use cases, quantify ROI, and collaborate with product, sales, and support teams.
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Customer Success Lead employer: Thomson Reuters Corp.
Thomson Reuters is an exceptional employer, offering a dynamic work culture that prioritises flexibility and work-life balance through its hybrid work model and supportive policies. Employees benefit from robust career development opportunities, including continuous learning programs, while contributing to meaningful social impact initiatives that uphold justice and transparency in the legal sector. With a commitment to inclusion and belonging, Thomson Reuters fosters an environment where every team member can thrive and make a real-world impact.
