At a Glance
- Tasks: Assist customers with inquiries and maintain strong relationships in a dynamic environment.
- Company: Join a leading FMCG distributor known for its supportive culture.
- Benefits: Attractive salary package, career progression, and a vibrant team atmosphere.
- Other info: Exciting entry-level role with significant growth opportunities.
- Why this job: Kick-start your career in customer support with a growing team and hands-on management.
- Qualifications: Positive attitude, strong communication skills, and eagerness to learn.
The predicted salary is between 73000 - 73000 $ per year.
Excellent entry level opportunity with genuine career progression.
The Opportunity
Our client is a specialty distributor offering a unique product range within the FMCG industry. A clear market leader in this sector, the business maintains great relationships with its customers and is reputable across the market. This is best suited to someone young and eager to learn, looking to kick-start their career in a supportive, growing team. You'll join a Customer Support team led by a well-regarded, bubbly and hands-off manager, and the business is investing heavily in this function, the team is growing significantly over the coming months.
The Challenge
Reporting to the Customer Support Team Leader, your responsibilities will include:
- Responding to customer inquiries primarily via ticketing (approx. 80%), with the remainder over the phone
- Handling delivery issues, order changes and general customer administration
- Maintaining accurate customer data and order records
- Building strong relationships with customers and internal stakeholders
- Supporting the broader team with day-to-day administrative tasks
The Expertise
Please consider expressing interest in this position if you possess the following:
- A positive, can-do attitude and genuine willingness to learn
- Strong written and verbal communication skills
- Comfort working in a fast-paced, ticket-driven environment
Customer Support Officer – Inner Suburbs in Melbourne employer: ThompsonCook
ThompsonCook offers an exceptional work environment for the Strategic Finance Leader, fostering a culture of innovation and collaboration within the dynamic technology-led wagering sector in Australia. Employees benefit from a clear path to career advancement, including potential progression to CFO, alongside a strong emphasis on governance and regulatory compliance that enhances professional growth. With a commitment to employee development and a supportive team atmosphere, ThompsonCook stands out as a rewarding employer for those seeking meaningful contributions in a rapidly evolving industry.
